This weekend I was using my Eee PC and went to plug it into the wall and noticed the stress relief looked weird.
So I figure I better give Asus Support a e-mail. The following is what I got in response:
Thank you for your support of our products!
If your ASUS product needs to be repaired or exchanged, first try to exchange the item with your vendor. If this is not possible, you will need to contact our RMA department for assistance.
1) If you have Internet access, you can visit this website:
Click on the ASUS RMA Online link, and request an RMA
Please include your name, mailing address, telephone number, and the serial number of your product.
2) If you are in the USA or Canada, call our RMA department at 510-739-3777 option 2. Please have the serial number of your ASUS product handy when you call.
Please do not respond to this email. If you need further assistance in this matter please contact our RMA department.
Please do not respond to this email. If this does not solve your problem, or if you need further assistance,
please have your case number ready, then contact Technical Support at
812-282-ASUS (M-F 8:30 AM – 12:00AM EST).
ASUS Technical Support
Ok knowing that most stores default to the manufacturer on something that is 3 months old like my Eee PC, I go and try to the call the RMA department. I call them and I get bounced to support. They take everything down and then give me the number to the RMA department. Why can’t you transfer me! So, I call them and hit the options that the support rep gave me on the phone and the person who answers me tells me I hit the option wrong and it should be option 3. Now it’s going on a day plus a half an hour of sitting on the phone trying to talk to a person to get a replacement adapter on the way. Right now I have what could be a potential safety issue with a cracked stress relief and seems like Asus is giving me the run around.
Anyway, I finally got a human on the phone. They are going to cross ship a new AC adapter out to me once the e-mail me a form and fax it to them. So far this is a good thing, but stay tuned to Gear Diary for more on this! At least it still works for now!
Updated (8/5/08): Adapter is FINALLY on the way. I waited for 2 hours for a e-mail. Didn’t get it. Called them back and discovered they had the e-mail mangled. Fixed that, waited again. Still no e-mail. I called back when I got home and Asus said they are sending one out without the forms. Will post a update when I get the new adapter.