As you’ve seen in my Verizon Centro Review, my normal personal cellphone is a Green enV on Verizon Wireless. I love my phone, however, the external LCD has started to fade on it.
So, off I go to the Verizon store expecting to walkout with a replacement phone. What I got was a piece of paper. I wasn’t expecting an enV2 or a Voyager, but another enV. The enV was just taken off the market maybe a month or two ago, and since they had NONE in the store, told me I would have to wait 2 days to get my replacement. They didn’t even offer to see if another store had them. I was just handed a piece of paper.
To some, this isn’t a big deal. However, I made the effort and spent money on gas to get to the store. I live on the south end of Columbus and had to go to Easton or Grove City, OH to get my phone serviced. I expected service, and I got told to wait. I could understand if I called it into the Verizon service phone number, however I was there. I was in person. I should have been able to walk out of the store with more than a broken LCD on my phone, a piece of paper, and orders to wait 2 days. I pay for my service plus I pimp Verizon to all of my friends, because I do think that in Columbus anyway, they have the best service. Maybe I need to change my tune?
Let me make something clear, I don’t want special service just because I am a blogger. I just expect that when I show up in person, I should get better service than if I had stayed home and called a service center. What I got was the exact same type of service I would have expected from a faceless customer service call. FAIL.