If you own a Samsung Epix, you’ve probably seen this message. The results are not fun: dropped connections, freezes, all manner of exciting crashes. Plus wondering what on earth a slog dump is and why it has forced itself onto your poor innocent phone.
Finally, AT&T and Samsung have released a patch for this mysterious bug! Unfortunately, you can’t install it yourself, but if you call customer service (800-331-0500) and explain you’d like the Epix patch, they can push the update to you. One warning: there have been discussions of additional issues caused by the update for some users, so beware. AT&T’s support website has some very unhappy users, but bear in mind that on the internet, the happy users are often less vocal than the disgruntled ones.
Also, if you haven’t already done so, go here for the Samsung Notifications patch. Samsung, in their zeal to wring every last drop of battery life out of the phone, created a bug where the phone does not notify you of new email messages while the phone is off. This patch fixes that for Pocket Outlook users. If you use a 3rd party option like , the notification patch will not work. The way I’ve gotten around this is through PhoneAlarm, so it might help to factor that extra cost into your purchase of Flexmail if you use this phone.
I asked for AT&T to push the slog update to my phone. If I have any issues I will be sure to post an update!