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June 19, 2009 • Editorials

Kindle’s DRM Rears Its Ugly Head… And It IS Ugly

I love my Amazon Kindle. I love reading with it, I love how light it is,  and I love the battery life. I also love the fact that it automatically syncs with the Amazon Kindle application on my iPhone and iPod touch. That means any book will open to the last page read regardless of the device last used.  it is an amazing bit of technology   that makes reading books across multiple platforms beyond simple.

It’s a perfect situation — right? Well, it’s an almost perfect situation. This afternoon I discovered a huge Achilles heel in the whole Amazon Kindle environment.

Amazon.com_ Kindle_ Amazon_s 6_ Wireless Reading Device (Latest Generation)_ Kindle Store

Perhaps the best way for me to explain the problem is by simply recounting the events that led to the discovery.

Two days ago I upgraded my iPod touch to iPhone OS version 3.0. Today my new iPhone came. That means two new handhelds in a three-day period. I loaded all of my primary apps onto both and began the process of entering my credentials for each app that requires them. (I decided it was best to start off with a clean slate rather than attempting to restore from a prior backup.)

When I got the Amazon Kindle app I knew there was one particular book I needed to download to both devices immediately. It’s a reference book that I wanted to make sure that I had on my device as the weekend began. But when I opened the app it only showed me a small subset of my books. “What?” I wondered. I went into that digital download portion of Amazon store and there I saw a list of all the books that I have purchased for my Kindle. “Great,” I thought “I’ll just choose the books that I want and click the ‘ download/send it to…’ Button next to the item.” I clicked and a few books gave back the message “successfully sent to”. A number of the books, however, including the one I was looking for, gave back the message that they were unable to be sent to my iPhone. I tried to download it to my iPod touch and received the same message.

Fullscreen.jpg

Figuring that the store might not be recognizing the two new devices I removed all of my handheld devices from my account and added both my iPhone and my touch back. I went back in, clicked “download/send to” and received exactly the same message. I was starting to get frustrated.

At this point I decided that I’d spent enough time trying to hassle with this and, since I  must doing something very simple wrong, my best alternative was to simply call customer service. I did and that’s when I got the surprise.

The customer rep asked me to send every one of the books in my Amazon library to my iPhone. Most of them gave the message that they were sent but a number of them returned the message “Cannot be sent to selected device”.

“Oh that’s the problem,” he said “if some of the books will download and the others won’t it means that you’ve reached the maximum number of times you can download the book.”

I asked him what that meant since the books I needed to download weren’t currently on any device because I had wiped those devices clean and simply wanted to reinstall. He proceeded to tell me that there is always a limit to the number of times you can download a given book. Sometimes, he said, it’s five or six times but at other times it may only be once or twice. And, here’s the kicker folks, once you reach the cap you need to repurchase the book if you want to download it again.

Quick aside — all of the books that are in my Fictionwise bookshelf having been downloaded numerous times and although I have to go through the pain of unlocking them each and every time, I’m able to download them to any iPhone or iPod touch I’m using without a problem. It’s the reason that I’ve been using Stanza,  now owned by Amazon, a fair bit these days as I read through some of the books remaining in my account.

It gets worse.

I asked the customer representative where this information was available and he told me that it’s in the fine print of the legalese agreement documentation. “It’s not right that they are in bold print when you buy a book?” I asked. “No, I don’t believe so. You can have to look for it.”

We’re not done- it gets even worse.

“How do I find out how many times I can download any given book?” I asked. He replied, “I don’t think you can. That’s entirely up to the publisher and I don’t think we always know.”

I pressed — “You mean when you go to buy the book it doesn’t say ‘this book can be downloaded this number of times’ even though that limitation is there?” To which he replied, “No, I’m very sorry it doesn’t.”

Here is the major problem with this scenario.

First, it’s not clear that this is the policy.

Second, there’s no way to find out in advance how many times a book is able to be downloaded. You can buy a book and it can only be downloaded numerous times or you can buy a book and only then discover that it can be downloaded only once. (The rep even put it this way!) There is no way to know.

In the meantime, Amazon wants us to upgrade our Kindles every year or two. Apple wants us to upgrade our iPhone or iPod touch every year or two. This means that although the books remain in your Kindle library online you may not be able to download them once you upgrade your hardware. And there is no way to know — at least according to what the customer service rep told me.

This doesn’t bother me tremendously with a fiction book which I will likely buy, read and be done with. (I know some people reread books or love passing them around to family. I’m not one of them.) But it doesn’t work for me at all with regard to reference books. I want to know that I can buy a reference book and legitimately access it on the Kindle and the iPhone I own today and the Kindle 3 and iPhone 3G Q  I own next year.

I checked the site and could find no indication of download limits in the information on any of the numerous books I looked at. Therefore I will assume the rep gave me accurate, honest information. That being the case… this entire thing is ridiculous!!!!

No, I should not be able to send my books to anyone I feel like sending them to,  but in this day and age I should be able to redownload the books I HAVE BOUGHT after I upgrade my hardware! (It’s not like I can backup my Amazon Kindle books the way I back up my iTunes library. Amazon is my library backup! Or so I thought.)

At a minimum Amazon should be absolutely upfront about this policy and Amazon should NOT be using the argument that the number of times you can download the book is up to the publisher and they have no way of controlling it or EVEN KNOWING where the ceiling is. It should say right up front, before you purchase the book,

“If you purchase this book you’ll be able to download it a total of X number of times. After that you may be required to repurchase it.”

Oh, and while I’m at it, how about adding this line to their promo material…

Own an iPhone? The iPhone is a perfect companion for your Kindle. To read Kindle books on your iPhone or iPod touch, simply download our free Kindle for iPhone application.  Our new Whispersync technology saves and synchronizes your reading location across your Kindle(s) and your iPhone. That is, assuming you are able to download the book again in the first place. Now you can read a few pages on your iPhone and pick up right where you left off when you return to your Kindle. (Bold is added.)

At least that way we would know upfront what we are getting ourselves into when we buy a book.

This entire episode makes me question whether or not I will purchase any additional books from Amazon. I never wanted to get on the “DRM-Complaint Bandwagon”.

Tonight I’m not just riding the wagon,  I’m driving the damn thing.

The Second Part Of This Saga Can Be Found In This Post.

183 Responses to " Kindle’s DRM Rears Its Ugly Head… And It IS Ugly "

  1. What Amazon Does Not Want You To Know About The Kindle | Just Another Mobile Monday says:

    […] out Dan’s full article over at Gear Diary, in which he discusses his experience with Amazon, and even offers some suggested solutions to this […]

  2. tamaracks says:

    Wow. That is bad. The Kindle has always seemed attractive with me, especially since I generally trust Amazon. But this is the sort of thing I always fear with DRM. I don’t agree with this kind of crazy limit on downloading, especially when, as you say, you can’t backup the Kindle. But at the very least, it should be clear what you are getting at purchase time.

    How long before book publishers learn the lesson that has finally been brought home to online music sales?

  3. alex_kac says:

    You’ve just made me mad…oh my. I typically do all my reading ON the Kindle, but I’ve also deleted books I don’t want cluttering up my Kindle either until I may want them later.

    I wouldn’t mind the policy above if the books were say $5 for a $25 or $30 book. But most books are still $10 or $15. I’m sorry, but this is insane. Amazon needs to DO something about this.

  4. Dan Cohen says:

    I would be very happy for Amazon to come along and tell me that the information that THEIR rep gave me is wrong. BUT…before I posted I tried downloading one book over and over again and it eventually stopped letting me.

    Again, I would be very happy if the guy were just wrong in what he told me and would more than apologize to Amazon for raising the issue (although HE gave me the info) but it certainly doesn’t look that way.

    Also, it does look like you can save books to your computer and, I would assume, sync them to your Kindle but since I never heard that there were limits to the number of times you can redownload YOUR books why would I do that? At a MINIMUM Amazon should make a clear statement to do so.

  5. vagelis says:

    I have the exact issue with my 3 kindles and my one ipod touch.
    I own the kindle 1, the kindle 2 and the kindle dx.
    My original k1 was replaced twice by amazon, and the rep said that for some reason the original 2 k1’s were somewhere in my account.
    I have bought over 170 books from the kindle bookstore; the rep as a matter of fact said that he’d never seen that many books on an account before.
    The order by books were sent to devices has been k1 (x3, for the two failed k1’s), k2, ipod touch (not all books mind you) and the kindle dx. 7 out of the 170 books I cannot send to the dx… that poses another problem too, cause since I have them on the k2, if I wanted to sell the k2, I would lose access to these books (say ~$70 loss just there)

    I still have not received resolution in the matter, though I was told by the rep that he was going to ‘erase’ the old non-existent k1’s…

    But he had said something in passing that sent chills to my veins…
    there are some books supposedly that publishers may only allow download to TWO devices/activations only.

    When I asked him where was was written, he had no concrete answer for me…

    I believe that we should all get together en masse to request a clarification of the clauses by amazon, and given our in a sense ‘early adopter’ status, appropriate allowances from their part should be provided…thoughts, anyone?

  6. Raymond Ser says:

    Oh, crud. And now that Amazon owns both Stanza *and* Mobipocket, they’ll probably enforce the same DRM across all their products. Seems dumb that they have a DRM-free mp3 store but such strict limits on their ebooks. Maybe Apple will do unto Amazon what Amazon did unto iTunes and introduce a DRM-free ebook store. One can hope…

  7. Travis Ehrlich says:

    I was just registering my new iPhone with my Kindle library this morning. Here is what the iPhone app front page says. I was able to download my current books. Of course this is my first time to try. I better read and enjoy as this might be my last. Who knows.

    http://img.skitch.com/20090620-bdfcq6du7tydxes9j2tg7x8txj.jpg

  8. I just found out a new area where this may really screw you:

    I purchased the DX. I had already downloaded the books directly to my Kindle2, and I simply figured I could transfer my books from the Kindle2 to the computer then to the Kindle DX.

    I did so, and when I went to go open the books that had been transferred, I got a large error saying that I needed to redownload the book or call customer service. Okay, that’s what I get for being lazy, right?

    So I went to my Amazon bookshelf (connection was not good where I live that day), and I was going to download to my desktop and then reload. But guess what? The file that you download to your desktop is unlocked for the specific device that you are going to download to – NOT just any of YOUR registered devices.

    What happens when I buy a future Color Kindle? Will I be able to read my books that I had purchased when I owned a Kindle 2, but hadn’t read until I purchased the DX, but might want to revisit on the Color?

    When it happened, I thought it was a complete nuisance. But now? Knowing that I can’t redownload at will is a huge problem that I didn’t expect, and I am more than a little bit pissed about.

    Unless we are missing something?

    And here is the thing. I Love the Kindle DX. But even if I load ALL my Kindle books on there and never remove them after reading (my usual habit), that means I am not allowed to ever load MY books on a newer Kindle? :-/

  9. bugsy says:

    I did a little digging on this and you may have been given somewhat false information. The limitation is in the number of devices you can have registered, typically 5 or 6. However when you deregister a device it does not automatically free up the license for use by another device. You have to specifically request that to happen. So this seems to actually be similar to mobipocket drm or microsoft lit drm. More cumbersome than they like to admit, but not completely limiting.

  10. Dan Cohen says:

    vagelis wrote- there are some books supposedly that publishers may only allow download to TWO devices/activations only.

    This is the EXACT same wording I was given. The result is one of two possibilities-

    Either this IS the policy. BAD

    If this is the policy it strikes me as being analogous to buying a paper book only to find out later that you can only put it on one bookshelf in your home. If you move you cannot put it on a new bookshelf since it is tied to THAT bookshelf. If you want it in the new house you need to rebuy it.

    or
    Amazon Customer Service needs retraining- less bad but BAD

    I so hope that is not the case and it is customer service error but…

  11. … and people complain about Apple’s iTunes DRM. And PC game activations…

    This is THE worst activation / DRM thing I have EVER seen. The Kindle looked interesting, but is now completely dead to me. $400 for a device that I can’t even refill as I wish with my own choice of books I have bought? That is absurd.

  12. Chris Davies says:

    OMG IPHONE 3G Q HOW DID YOU HEAR ABOUT THAT?!

    Ahem, sorry, I accidentally channeled a fanboi for a moment.

    This seems like the downside to what Jeff Bezos was talking about a few days ago: treating the ebook hardware and ebook sales sides of the business as separate (http://tinyurl.com/lubnsy in case you didn’t see it). The former only really succeeds if people buy and then replace their Kindle hardware; the latter has to kowtow to publishers who fear copyright infringement, together with their own fear of missing out on revenue.

    Not making the limits of DRM – whatever those limits may be – reflects badly on both, but you can almost understand why they bury it obscurely in the T&Cs. If you’re trying to sell a concept of something being better and easier than a physical paperback, you don’t want to then overshadow it with transfer limitations printed in bold above and below the “buy it now” button, however ethical that might be. Ironically, of course, it’s the loyal hardware buyers who get screwed over the most, because they’re the ones who’ll want to download onto all of their multiple Kindle devices.

    Of course, in a cruel world you could just say “you should’ve read the T&Cs, shouldn’t you”, but I can’t see anybody at Amazon actually saying that. Viva la DRM revolution!

  13. Dan Cohen says:

    Chris Davies Says:
    June 20th, 2009 at 11:04 am e

    OMG IPHONE 3G Q HOW DID YOU HEAR ABOUT THAT?!

    Chris- you didn’t get the memo? Apple is trying something new and moving toward complete transparency. You are WAY out of the loop my friend! 🙂

    We’ll be working on getting direct clarification on this. I’ll tell you one thing, if it is as bad as it appears it might be I will be letting go of my Kindle fast. This is a huge issue that, to my mind, could undermine all the momentum the Kindle and eBooks seem to have.

    Again I say- I hope the customer service reps have it wrong!

  14. […] today, a friend sent me this link about a woman who discovered a hidden and undisclosed limit imposed by publishers on the number of times an ebook can be download… to a Kindle or the Kindle iPhone app. This flies in the face of clear promises made on […]

  15. Dan Cohen says:

    Now things are getting interesting…

    As I mentioned in my original post the customer service rep unambiguously told me that I must have hit the download limit for the book that had prompted the call in the first place and in order to get the book that on my iPhone again I would have to buy it again. Since I needed access to it I repurchased it and downloaded to my iPhone without an issue.

    About forty minutes ago I received and email from Amazon confirming a refund of $9.99. The refund was for… THAT BOOK and it came with the hope that it resolved the issue I had brought to them.

    Here’s the thing– I NEVER ASKED FOR A REFUND! In fact, after purchasing the book I had not been in contact with Amazon again.

    Which leaves me wondering if someone from Amazon read the post and they are backpedaling.

    I’ll be making an inquiry soon and will report back. At a minimum I hope to get clarification on the policy.

  16. echelonpress says:

    Okay, I am a publisher and I publish our books at Kindle and NOWHERE in any of our information that we enter do we limit the number of downloads a person can have. I have gone in after reading this and looked and there is NOTHING to indicate that we have a choice on this matter.

    Ya’ll know that you can go to Fictionwise and get Kindle fomrats, right? And if you like Fiction, you can go to http://echelonpress.com and buy direct there. No DRM and even though we say 10 downloads, if you need more, I will personally make it happen!

    Karen Syed
    http://klsyed.com

  17. RogerS says:

    Dan,

    Can you report the titles or publishers this issue has arisen with?

    Like you, I think customer-service rep error has to be ruled out definitively.

    But it would put a whole new light on things if someone else has also experienced this with the same titles or with other books from the same publisher(s).

    Roger Sperberg

  18. willis911 says:

    I know the selection is limited and it’s just one genre, but this is why I only buy Baen Books from the Webscription website. http://www.webcription.net No DRM and a huge FREE library. Their premise is that books are like crack give some away and you will be hooked to buy the rest. If you like Sci-Fi or Fantasy give them a look. Huge discounts on series purchases also.

  19. bugsy says:

    In regards to the refund I’ve read on another site that they will sometimes do this since issuing the credit is apparently easier than fixing the issue.

  20. Yokohead says:

    I’m appalled to find this out – my girlfriend bought me a Kindle and I’ve absolutely fallen in love with it and stopped pirating media on it, since they’ve made it so easy to snag stuff online.

    Finding this out though – sorry, Amazon, I hate DRM and this is the worst case of it I’ve seen yet. I won’t be purchasing anything else and dumping my subscriptions in favor for eclipse automatic uploads – I had absolutely no idea AT ALL these restrictions were in place.

  21. Why I’m rather pissed off at Amazon | oh god, why'd it break? says:

    […] through reddit as usual I ran into an article on GearDiary titled Kindle’s DRM Rears Its Ugly Head… And IT IS Ugly.  As a diehard Kindle user (I show it off everywhere I go and heartily recommend it to anyone who […]

  22. JasonSanford says:

    I was actively considering the purchase of a Kindle, but this issue killed that. I mean, if someone came into my house and tried to take my books we’d have violence. How is it any different when Amazon does this same theft electronically?

    I vented in more detail on my blog at http://www.jasonsanford.com/jason/2009/06/no-kindle-for-me.html

  23. […] Posted on June 20, 2009 by switch11 Dan Cohen at Geardiary has posted a classic linkbait article about the Kindle.  Here’s his claim – That the number of times you can download a book is limited to x […]

  24. MegStout says:

    That’s why I was *so* pleased to snag a Kindle1, where I can shift content to the SD card and “keep” it. I suppose that’s also why the eliminated that route for shifting content on the newer Kindles…

  25. What Amazon Does Not Want You To Know About The Kindle | Gadget Zone says:

    […] out Dan’s full article over at Gear Diary, in which he discusses his experience with Amazon, and even offers some suggested solutions to this […]

  26. roderickm says:

    What a price for convenience!

    Kindle owners don’t buy books, you rent them. Amazon and the publishers have the ability to “evict” your book and raise the rent. Dead trees don’t come with such nasty strings attached.

    DRM offers no benefit to the customer. Any product, service, or platform that employs this user-hostile technology limits its own success. Anyone care to wager how soon this DRM will be cracked in the name of fair use?

    • winddncr says:

      There was a time when you put your money in a bank and actually got something back a respectable interest rate.
      As the old saying goes (Buyers beware) When you sign or accept terms you are in effect giving away your rights. You are paying $10.00 to rent a digital copy of which you have no rights. How much does a digital copy cost the publisher???? Once again coperate greed wins over ignorant consumers. But it is never too late for the almighty consummer to fight back.
      I love the idea of an e-reader but if I buy a book it should be mine to do with as I wish.
      Come on people this country was built on the rights of the individual STOP sighning your rights away.

  27. Dan Cohen says:

    roderickm- great points.
    This whole thing bummed me out and showed, at the least, that with DRM involved there may well be a lack of control and a difficulty getting the right information. For example, the Amazon site says you can have a book on up to six devices at a time. After going through three more reps (a post earlier today recounts it) I found out that this isn’t fully true. The publisher decides how many devices a book can go on. It is usually six but can as few as one. Also when you remove books and get rid of a device it does not seem to remove that device from your list of devices. Better still there is currently no way to know in advance.

    The biggest problem is that I spoke to four different reps and none seemed to really have the answer. Even the most experienced guy had to put me on hold numerous times to ‘find out”.

  28. Kindle DRM Surfaces To Deny User the Books He’s Bought and Paid For [Drm] | HyipLife.com says:

    […] At the very least Amazon should update its policy so this info is out in the open and easily accessible. The best case scenario would be to allow consumers to actually, you know, literally own the books they’ve just bought. [Gear Diary] […]

  29. Travis Ehrlich says:

    I will have to politely disagree that this story was an attempt at a “linkbait” article. Dan was truly livid about the experience. I think Amazon just found a problem they must deal with immediately. I assure you this article was done in all sincerity.

  30.   Kindle DRM Surfaces To Deny User the Books He’s Bought and Paid For [Drm] by Techno News Feed says:

    […] At the very least Amazon should update its policy so this info is out in the open and easily accessible. The best case scenario would be to allow consumers to actually, you know, literally own the books they’ve just bought. [Gear Diary] […]

  31. meh says:

    Well, first thing I did was to create a backup folder on my laptop for the Kindle files & will also backup offsite. These files are small and memory is CHEAP.

    Why not have your own backup? Not like this is difficult. My Zone Alarm Extreme will backup to offsite drive automatically in fact….

  32. […] be to allow consumers to actually, you know, literally own the books they’ve just bought. [Gear Diary] Tagged:amazonamazon kindlebooksdigital rights […]

  33. […] all:&nbspQuickies Gear Diary has an illuminating, alarming post about the DRM for Amazon’s Kindle e-books: “How do I find out how many times I can download any given book?” I asked. He replied, “I […]

  34. […] enge Verknüpfung von Lesegerät und Online-Shop hat auch ihre Schattenseiten. Eine wahre Odyssee erlebte ein US-Kunde, der plötzlich ohne ersichtlichen Grund eines seiner erworbenen Bücher nicht mehr […]

  35. Kindle DRM Surfaces To Deny User the Books He’s Bought and Paid For [Drm] | FocuSoft Tech Blog says:

    […] At the very least Amazon should update its policy so this info is out in the open and easily accessible. The best case scenario would be to allow consumers to actually, you know, literally own the books they’ve just bought. [Gear Diary] […]

  36. Kindle DRM Surfaces To Deny User the Books He’s Bought and Paid For | Gadgetorium! says:

    […] At the very least Amazon should update its policy so this info is out in the open and easily accessible. The best case scenario would be to allow consumers to actually, you know, literally own the books they’ve just bought. [Gear Diary] […]

  37. […] DRM, confusion is bound to happen.  According to Gear Diary’s Dan Cohen, that confusion is already upon us: he’s spent his weekend and several long calls with Amazon customer care trying to figure out […]

  38. AJB says:

    As with all DRM, you MUST be a crook and you deserve to be treated as one.

    What companies who use DRM don’t understand is all DRM does is punish its lawful and loyal users. Once you get fed up enough with crappy DRM, you either go elsewhere, or go back to non-DRM solutions.

    Case in point… I tried to do everything legally for home theater. I purchased a compliant video card, projector, player, etc etc. I go to play a BluRay movie and it stuttered and coughed and would not play a movie that you could watch without all these interruptions. I called to video card company and they passed me off to the player company who passed me off to Microsoft. After upgrading all my systems, spending about 10 hours on the phone, or doing updates, it still wouldn’t work. So, about a thousand dollars later, I’m in DRM hell and there was just no way out. So I had to resort to purchasing a program that removed the protection. Voila! Movie played great.

    When are they going to realize that their most loyal customers, those who purchase 80% of their content, don’t want to be treated like crooks?

  39. […] are the links to the two posts Dan wrote up about this (here and […]

  40. Some Kindle books have secret caps on the number of times you can download them says:

    […] Kindle’s DRM Rears Its Ugly Head… And It IS Ugly […]

  41. Learning from Kindlegate and Amazonfail | Evil Genius Chronicles says:

    […] ran across this article at Podcasting News which reference this original article about trying to get multiple copies of purchased eBooks on multiple Kindle readers. This is being […]

  42. All I can think of is…I’m baack! | Literary Escapism says:

    […] I think?) and I have to say it’s making me wonder about getting a Kindle.  Gear Diary found an interesting policy in the Kindle’s fine print and I have to say I don’t like it.  It seems that even […]

  43. […] Cohen over at GearDiary has noticed a strange thing about the Amazon Kindle . He wiped the device and tried to download his legally purchased books again only to told […]

  44. popurls.com // popular today…

    story has entered the popular today section on popurls.com…

  45. Amazon Kindle Books Can Only Be Downloaded A Limited Number Of Times, And No You Cannot Find Out That Limit Before You Hit It [Drm] @ NerdNewz.Net says:

    […] Posted at Consumerist Today! An Amazon Kindle customer discovered last week that every time he bought a book through the Amazon Kindle store, he was agreeing to a special, invisible restriction that’s supposedly buried in the fine print that he agreed to when he first registered his account: [The CSR said] that there is always a limit to the number of times you can download a given book. Sometimes, he said, it’s five or six times but at other times it may only be once or twice. And, here’s the kicker folks, once you reach the cap you need to repurchase the book if you want to download it again. […]

  46. […] a $1.92M damages award for 24 downloaded songs why would you. When I read this article about the ugly DRM on Amazon’s Kindle it’s time people started to […]

  47. Why I don’t own a Kindle says:

    […] is damaged one can always buy another and re-download all the content. Right? It turns that the answer is a DRM infested “not so much.”  How tragic that two weaknesses join forces to […]

  48. Sinnick › Blog › Kindle’s DRM Nightmare says:

    […] DRM Nightmare June 22nd, 2009 – 9:20pm There’s a post up on Gear Diary about the hell that is Kindle e-book […]

  49. the emotional pumpkin » Semi-alarming news about the Kindle says:

    […] to a blogger and Kindle owner, content publishers have put arbitrary simultaneous device limits on Kindle books. The limits vary from book to book, and there is no way for users to be able to […]

  50. morph999 says:

    Duh…why do you think the Amazon Kindle was created? It was created to have more control over copyright. Why do you think P2P and torrents were created ? To get around copyright. Throw the Kindle away and support Thepiratebay.org if you want freedom to read your book anytime you want. That’s all I can say. Keep giving the big corporations money like buying their new stupid gadgets and you’ll make the beast bigger and you’ll have less freedom. Support Torrents and Thepiratebay.org !!!

  51. morph999 says:

    Why is this surprising to any of you? Haven’t you been following the whole RIAA vs torrent court battles? This should be expected.

  52. […] Kindle’s DRM Rears Its Ugly Head… And It IS Ugly […]

  53. […] Kindle DRM is turning out to include more than a few kinks, including download limits. […]

  54. 3 Count: Obama in (cyber)Space | PlagiarismToday says:

    […] 1: Kindle’s DRM Rears Its Ugly Head… And It IS Ugly […]

  55. […] Boing Boing fant jeg denne beretningen om hvordan en menig Kindle-eier oppdaget at det finnes en hemmelig begrensning på hvor mange […]

  56. Kindle DRM : Productivity501 says:

    […] sounds like the digital rights management on the Kindle isn’t as clear cut as it sounds. Worth reading if you are thinking about getting a […]

  57. EdwardJTeach says:

    Stop buying stuff from these bastards. Boycott if you are not satisfied. Why do you put up with it? You shouldn’t, these companies own you. You buy a new phone every year? Are you kidding? My god, the waste from the old phones is staggering. You don’t need to do that. Download your books from torrents, and then you can have them forever. And guess what, you can upload them to your kindle if you want to use it. But i bet you next years model wont be that much of a difference then this years, it might have an extra shade of grey that you paid 300 dollars for. Stop being an idiot.

  58. Technology and Innovation News | Tech Crown » Kindle Copy Controls Stink says:

    […] illustrate my point of view, I offer the experience posted by Dan Cohen to the site Geary Diary’s. Cohen says he owns a Kindle, an iPhone recently upgraded to OS 3.0 as well as a shiny new iPhone […]

  59. Web News Site » Blog Archive » Amazon Kindle DRM Strikes Again: You Don’t Really Own Your eBooks says:

    […] that Amazon supposedly allows you to download the books again and again. At first, he was told that some publishers put a secret-hidden-nobody-can-tell-you limit on how many times you could download, but then after multiple confusing discussions with multiple different Amazon customer service […]

  60. Amazon Kindle DRM Strikes Again: You Don’t Really Own Your eBooks | DodaPedia says:

    […] that Amazon supposedly allows you to download the books again and again. At first, he was told that some publishers put a secret-hidden-nobody-can-tell-you limit on how many times you could download, but then after multiple confusing discussions with multiple different Amazon customer service […]

  61. Why Kindle’s DRM Free-for-All Is Bad for Consumers and for Amazon | Medialoper says:

    […] past weekend Dan Cohen was surprised to find that he could not re-download some of his Kindle books. After several lengthy exchanges with Amazon customer support Cohen was informed that some (but not […]

  62. Kindle limits: The reality and solution | booksahead.com says:

    […] limits: The reality and solution Dan Cohen of GearDiary published a clarification to his claim that Kindle titles downloads are limited in the form of An Open Letter To Amazon’s Jeff Bezos. He explains that there is not a limit on […]

  63. […] Myths, Misinformation responds to yesterday’s GearDiary posting about Amazon download limits. Frankly, defending Amazon could become a full time job for a large […]

  64. […] Kindle’s DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary (tags: Kindle DRM Copyright e-paper ebooks books) […]

  65. […] you can download the books you’ve purchased.  At first, this was explained to Dan Cohen as a limitation on the number of downloads for any book, and later was clarified to a limitation on the number of devices to which you can download a […]

  66. Amazon Kindle DRM Strikes Again: You Don’t Really Own Your eBooks | GetAnswers.ws says:

    […] that Amazon supposedly allows you to download the books again and again. At first, he was told that some publishers put a secret-hidden-nobody-can-tell-you limit on how many times you could download, but then after multiple confusing discussions with multiple different Amazon customer service […]

  67. You Get The . Info » Amazon Kindle DRM Strikes Again: You Don’t Really Own Your eBooks - 661th Edition says:

    […] that Amazon supposedly allows you to download the books again and again. At first, he was told that some publishers put a secret-hidden-nobody-can-tell-you limit on how many times you could download, but then after multiple confusing discussions with multiple different Amazon customer service […]

  68. […] Kindle’s DRM Rears Its Ugly Head… And It IS Ugly – ““Oh that’s the problem,” he said “if some of the books will download and the others won’t it means that you’ve reached the maximum number of times you can download the book.”” […]

  69. Bookish news links June 25 says:

    […] copies of every single book on your Kindle. Well, apparently the downloads aren’t unlimited. If you download a book too many times Amazon won’t allow the download and you’ll have to… Be sure to read the next article in the saga (linked at the bottom of the first article). It seems […]

  70. CopyrightLaw says:

    “Kindle’s DRM Rears Its Ugly Head… And It IS Ugly” http://tinyurl.com/l59tk6

  71. clarinette says:

    RT @CopyrightLaw “Kindle’s DRM Rears Its Ugly Head… And It IS Ugly” http://tinyurl.com/l59tk6

  72. […] This post was Twitted by cyberdoyle […]

  73. Links 26/06/2009: Palm, Android and New GNU/Linux Sub-notebooks | Boycott Novell says:

    […] Kindle’s DRM Rears Its Ugly Head… And It IS Ugly I asked the customer representative where this information was available and he told me that it’s in the fine print of the legalese agreement documentation. “It’s not right that they are in bold print when you buy a book?” I asked. “No, I don’t believe so. You can have to look for it.” […]

  74. DRM Represents the Ugly Side of Digital Publishing says:

    […] recently read Gear Diary’s arti­cle titled, DRM Rears It’s Ugly Head and It is Ugly which serves to remind us all that as con­sumers we are cut off at the knees when it comes to […]

  75. […] Kindle�s DRM Rears Its Ugly Head� And It IS Ugly�|�Gear Diary (DRM,Amazo… […]

  76. […] customer service center he received a series of conflicting reports. For the full story read Part 1 and Part 2 at his […]

  77. All Things From My Brain » Blog Archive » New Podcast Available: Episode #2 says:

    […] Gear Diary […]

  78. All Things From My Brain » Blog Archive » New Podcast Available: Episode #2 says:

    […] Gear Diary […]

  79. Ebooks and Digital Rights Management « Ebooks and Licensing says:

    […] about this problem can be found here and […]

  80. storming's status on Tuesday, 30-Jun-09 00:38:49 UTC - Identi.ca says:

    […] http://www.geardiary.com/2009/06/19/kindles-drm-rears-its-ugly-head-and-it-is-ugly/ […]

  81. Stormy says:

    Kindle books have a max number of downloads – it varies and it’s not published! http://bit.ly/AOAEk

  82. smaffulli's status on Tuesday, 30-Jun-09 00:43:28 UTC - Identi.ca says:

    […] http://www.geardiary.com/2009/06/19/kindles-drm-rears-its-ugly-head-and-it-is-ugly/ […]

  83. […] found this interesting post through Avid Book Reader about Amazon locking down the number of times you can download a Kindle eBook. Good things to know before you make a […]

  84. tadeoblasto says:

    This is an excerpt from Amazon Kindle’s License Agreement and Terms of Use:

    “Use of Digital Content. Upon your payment of the applicable fees set by Amazon, Amazon grants you the non-exclusive right to keep a permanent copy of the applicable Digital Content and to view, use, and display such Digital Content an unlimited number of times, solely on the Device or as authorized by Amazon as part of the Service and solely for your personal, non-commercial use. Digital Content will be deemed licensed to you by Amazon under this Agreement unless otherwise expressly provided by Amazon.”

    I guess the terms “…view, use, and display…” could be interpretable, but “unlimited” is pretty clear.
    It looks like the customer service rep doesn’t know what they are talking about. I have run into this on previous calls to Amazon concerning the Kindle. Lots of “hmmmm…” and “huh…” on the line.

  85. Price Parity Coming To The eBook Wars | Just Another Mobile Monday says:

    […] This is just disappointing.  Particularly, when you read it in light of the Gear Diary KindleGate, in which Dan discovered that you do not necessarily have unlimited access to your purchased […]

  86. stewie56 says:

    wow when i read this i was furious then when i called they said that any device that has been returned can have the licenses removed and you just have to call them to get the licenses removed.

  87. Dan Cohen says:

    stewie56- that’s all good and well assuming the customer reps know the policy. One of the things I bumped into over and over, and perhaps the most troubling part of this whole episode, was the fact that the very people who are supposed to answer questions didn’t seem to have a clue much of the time.

  88. meh says:

    Well, you convinced me. I buy mostly reference books & will hold off until I can make sure my $ is not going to get flushed down the digital toilet. Been there too many times – especially with Apple.

  89. Price Parity Coming To The eBook Wars | Gadget Zone says:

    […] This is just disappointing.  Particularly, when you read it in light of the Gear Diary KindleGate, in which Dan discovered that you do not necessarily have unlimited access to your purchased […]

  90. stewie56 says:

    Well im still not sure why they have to have DRM on there books but like someone said its the authors are responsible i don’t own a kindle and before i read this i was highly considering getting one but now im questioning if i should from what i have seen it is a great device but i dont know why who ever is in charge of the whole DRM issue really needs to rethink things IMHO

  91. Ian Bogost says:

    Kindle DRM device limitations, part 1 (http://bit.ly/rBJG3) and part 2 (http://bit.ly/Fdmh5)

  92. Looking at Licenses « Ebooks and Licensing says:

    […] state this, but it may be inferred from other’s questions to customer support (documented here and here). However, sharing an authorized account is questionably a violation of restrictions […]

  93. […] not the most evil part about the DRM, though. What is truly evil is the recent revelation that you can only download your Kindle ebooks a limited number of times. That number may be between […]

  94. @KateRothwell I have not found it yet but read about it here: http://bit.ly/2emFO I should try to max out downloads on something I guess.

  95. TechGreen » Blog Archive » Surprise: Kindle DRM lacks clarity, consistency, common sense says:

    […] they’d like to read the ebooks they’ve purchased from Amazon… but it turns out, that may not be so simple, as Dan Cohen discovered this […]

  96. Life imitates Art | Hume's Other Fork says:

    […] instance you can check here and here, to see some of the pitfalls of […]

  97. […] Amazon’s grasp, so you can at least finish reading a book before Amazon takes it away or refuses to let you download it again (but that’s a whole other issue). | – […]

  98. habbahen says:

    Well my advice here, do not purchase books. Just download it, convert to convenient format and read. Buy some like Sony reader. Keep your data in your private space. Do not trust this %$#^%$rs.

  99. scott_hurst says:

    @HappyAtheist There are much bigger issues with Kindle than that. Have you read about the ‘download limits’? http://is.gd/1EnOP

  100. Kindle Debacle is not About DRM says:

    […] lot of people are trying to link this unfortunate episode to DRM. While I oppose DRM, and think that Amazon has […]

  101. Whitney says:

    RT: @scott_hurst: There are much bigger issues with Kindle than that. Have you read about the ‘download limits’? http://is.gd/1EnOP

  102. Tech I Will Not Be Buying | Chic(k)Tech says:

    […] I shall not be buying an Amazon Kindle because I don’t need a device that’s controlled by outside parties. Also, DRM sucks. […]

  103. And For Rupert’s Next Trick… « 112 West says:

    […] an e-reader that up until recently, I was thinking of buying.  I had been leery because the Kindle uses DRM.  DRM and I always seem to have this problem-I like to use media the way I have always used […]

  104. […] to delete books their customers have bought. When not outrightly deleting items, Amazon still interferes with users’ ability to manage and maintain their own library in the manner they […]

  105. […] At the very least Amazon should update its policy so this info is out in the open and easily accessible. The best case scenario would be to allow consumers to actually, you know, literally own the books they’ve just bought. [Gear Diary] […]

  106. Eiras says:

    @barbaraneves Inform yourself well http://bit.ly/jCQcT

  107. DRM Headaches Await Kindle Users | Kindleberg says:

    […] experienced by Kindle users has irked him something fierce. As Gear Diary’s Judy Lipsett discovered, some Kindle books have limitations placed on the number of times a book may be downloaded to […]

  108. #Del.icio.us : Kindle’s DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary http://bit.ly/4usqTZ
    #social #networking

  109. uchow says:

    By @-KarenKinnaman #Del.icio.us : Kindle’s DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary http://bit.ly/4usqTZ
    #-social #networking

  110. Kindle’s DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary http://bit.ly/4UTy56

  111. Chista says:

    Kindle’s DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary – http://l2u.ca/3AV

  112. Kindle’s DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary http://bit.ly/8v6shi

  113. Tweetlicious says:

    Kindle’s DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary – http://bit.ly/6nGBFh

  114. Lisa Tiyamiyu says:

    RT @geardiarysite: Kindle’s DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary http://is.gd/16WMU

  115. RT @geardiarysite: Kindle’s DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary http://is.gd/16WMU -re-download limits

  116. Kindle’s DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary http://ow.ly/Hcsg

  117. Ben Bache says:

    Kindle’s DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary http://ow.ly/Hcsr

  118. Why is it so that we so often have to bitch about DRM's? Looking at #Kindle now. http://digs.by/uId

  119. Voxygen.net » The Kindle and “Picard’s Syndrome” says:

    […] bag that fits the Kindle perfectly. I’m happy.  The drawbacks and the politics of DRM management and not actually “owning” the intellectual property found in books have been discussed extensively elsewhere; there’s no point in reiterating […]

  120. RT @geardiarysite: Kindle’s DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary http://is.gd/16WMU

  121. Kindie « Casey Roberts says:

    […] still not on the Kindle bandwagon. I think there are some rights problems, which have yet to be sorted, that keep me from using it for a personal library.  But obviously […]

  122. […] arguments, but I have found another that might be more convincing to true technophiles.  Blogger Dan Cohen found that Amazon has unwritten restrictions on downloads for the Kindle: “Oh that’s the […]

  123. DogWings says:

    I realize I’m (more than) a little late to this post, but I read all the comments and found no happy ending. I received a ton of Amazon gift certificates for Christmas this year and was on the verge of buying a kindle. After reading this, I’ve decided against a kindle or any e-reader and will stick to buying “real” books. Kindle = FAIL

  124. Andrew Riley says:

    RT @geardiarysite: Kindle's DRM Rears Its Ugly Head… And It IS Ugly http://is.gd/16WMU

  125. Dan Cohen says:

    DogWings, obviously your call but I don’t think you need to entirely nix the kindle idea. Yes, there are some major issues with drm. Yes, I was hopping mad that Amazon’s own people had no clue about the drm policy. But…
    Amazon is a bit better on the drm front now. There is a popup that appears when you reach the allotted number of devices that tells you and then let’s you know you can “release” the license on one device and then add the book to another.

    For me the advantages of the Kindle, having tons of books with me all the time in a light device, having most books be fat cheaper in kindle edition than dead tree edition, the ability to buy a book and have it in seconds and the awesome whispersync that let’s me read a book on my iPhone or touch and then have the kindle open to the last page I read FAR outway the negatives.

    I started this thread and still gave issues with the drm policy but I also have a kindle DX and love it.

    Hope that helps with the decision.

  126. RT @geardiarysite: Kindle's DRM Rears Its Ugly Head… And It IS Ugly http://is.gd/16WMU

  127. annlikesred says:

    So, I thought I was being clever when I turned my old itouch into a mini kindle – all the books transfered fine from my iphone, then for some reason all but one now have a message that reads “download failed, try again?” I have not been able to get the books back – and a few of them were free books. I am not very technical and am so frustrated. Any advice?

  128. @mikekang This scares me – "Kindle’s DRM Rears Its Ugly Head" http://bit.ly/8VlKkE

  129. Knowledge Focus says:

    Amazon Kindle DRM SHOCKER!!!! http://bit.ly/2emFO

  130. Jon Fraczak says:

    Kindle lovers … read this!!! That's DRM for you! RT @geardiarysite: Kindle's DRM Rears Its Ugly Head… And It IS Ugly http://is.gd/16WMU

  131. Kindle's DRM Rears Its Ugly Head&8230; And It IS Ugly&|&Gear Diary http://su.pr/1DTLTh

  132. Ed Harradine says:

    Interesting #Kindle article: http://bit.ly/bXHMH6 .. thoughts?

  133. More fascinating info to consider if you're thinking about getting a Kindle: http://bit.ly/ddIx3n Which I do, nearly everyday.

  134. Mike says:

    @nickwynja Yeah Kindle has pretty horrible DRM too (eg http://is.gd/cOZoe). (@lo_fye @smkinoshita).

  135. Amazon Introduces New Kindle Models | Shawn Baden says:

    […] and Nook, my enthusiasm for Kindle has wained greatly due to “KindleGate” – see here and here. Essentially it boils down to this: Amazon allows publishers to set the number of times a […]

  136. winddncr says:

    There are even organizations out there fighting for your rights.
    http://www.eff.org/issues/drm
    So if you don’t have the balls to stand up for your rights then stop _______ whinning!

  137. Dino Morelli says:

    @debenham Read this, which doesn't even go through all the issues, like that you can't "lend" or give a Kindle book away http://is.gd/eSk1L

  138. P Webb says:

    This might have turned me off the Amazon Kindle . http://bit.ly/2emFO

  139. cooperdesign says:

    Kindle's DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary http://bit.ly/9vt9tu

  140. Uh oh. RT @cooperdesigninc: Kindle's DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary http://bit.ly/9vt9tu

  141. RT @cooperdesigninc: Kindle's DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary http://bit.ly/9vt9tu

  142. Just found I can't download prev. purchased Kindle books due to a limit on # of downloads. Seriously?! http://bit.ly/dVU8At

  143. Surly Pacer says:

    According to kindleworld blog (dated January 4, 2010) “There is no limit on the number of times a title can be downloaded to a registered device, but there may be limits on the number of devices (usually 6) that can simultaneously use a single book.”
    http://kindleworld.blogspot.com/2010/01/sharing-kindle-books-on-one-account.html

    Can someone confirm this?

  144. so where's the kindle drm hack set of tools? http://icio.us/wx0yw8

  145. Kindle’s DRM Rears Its Ugly Head… And It IS Ugly | Gear Diary http://goo.gl/fb/SeWkX

  146. buzzpayne says:

    Inconsistent publisher DRM restrictions on Kindle downloads limit Amazon's reach into mobile apps market. – http://bit.ly/2emFO

  147. z to a says:

    This blog was very helpful in making those who want to buy a Kindle more informed consumers. As I was looking into the Kindle, the concerns raised on this blog post were helpful in making me ask questions that ultimately led me to purchase a Kindle. I figure that I owe it to the community to post the responses to the questions that I had.

    1.)How many devices can I share each book on?
    While the standard is six, publishers have the right to restrict the DRM to fewer than six devices.

    2. How do I know if the DRM is fewer than six?
    On the Amazon Kindle page when you are purchasing a book, if the publisher has restricted the book to fewer than six devices then you’ll see the message “Simultaneous Device usage: Up to X simultaneous devices, per publisher limits” on the website detail page. – this is per Kindle customer service.

    3. What if I need to upgrade one of my devices?
    -You would need to delete your books off of one of the devices and then deactivate it from your Amazon Kindle account. This should free up your DRM to put it on another device.

    4. Can I lend my Kindle books?
    As of December 31, 2010, you can now lend your books to people with some restrictions.

    Ultimately, I chose the Kindle because Amazon was the only place that had the titles that I needed. Experience with device on day 2 has been very good and I feel this is a major improvement from paper.

  148. Can I Borrow That? — Michael Critz says:

    […] biggest beef with Kindle is the idea of selling me a $10 book but locking it down with DRM. I can’t let a good friend borrow Jack Kerouac. I can’t sell back old textbooks. I can’t […]

  149. Harianto says:

    Hi I’m ready your old article. I wonder if the download limitation still applies after buying the book …. wel this year of 2011?

  150. Thom Ives says:

    I was very disturbed by your experience, so I called Amazon support, and the support agent explained the policy AND sent me the e-mail pasted below that stated the same thing. I would use this e-mail to challenge Amazon to give you back access to your book downloads. I wonder if you merely forgot to DE-REGISTER some old devices?  twives@yahoo.com .  

    Hello,

    We store all your purchases from the Kindle Store on
    Amazon.com so you can access your books and other content from multiple
    Kindles and Kindle applications, as long as the Kindles and Kindle
    applications are registered to the same account.

    There is no
    limit on the number of times Kindle content can be downloaded to a
    registered device, but there may be limits on the number of devices
    (usually six) that can simultaneously have a single book or Kindle
    active content title. You can manage your existing Kindle library and
    change your subscription delivery options through the Manage Your Kindle
    page at:
    http://www.amazon.com/manageyourkindle

    You can also download your content wirelessly from your Kindle or Kindle reading application through Archived Items.

    The options for transferring content, and instructions for each option, are available in our Help pages here:
    http://www.amazon.com/kindletransfer

    Thanks for using Kindle.

    Thank you for your recent inquiry. Did I solve your problem?

    If yes, please click here:
    http://www.amazon.com/gp/help/survey?p=A3L4E5LINYX3N4&k=hy

    If no, please click here:
    http://www.amazon.com/gp/help/survey?p=A3L4E5LINYX3N4&k=hn

  151. Angela says:

    Dan,

    I was quite alarmed by your post.  Alarmed!!!  So I was quite relieved to see the response that Thom Ives received from Amazon.

  152. Sherifelwafai says:

    i am noob in this but can u transfer ur books to the pc and save it there? or vise versa? and wht if u had an old books that u didnt buy from amazon can u transfer it too?

  153. […] you have purchased, and to how many of your own devices you can download it. One guy had a huge rant about it, and spent heaps of time dealing with Amazon customer service to understand what was […]

  154. From the Tech Desk | Microsoft Word Free Download says:

    […] enjoyment of said product. At GearDiary.com, Dan Cohen tells his story of running up against the Kindle license limit for an eBook he ended up purchasing twice. Cohen’s experience with reaching the limit for […]

  155. […] you can’t just copy the file over; you have to re-download it. It’s been reported that Amazon may put an undocumented limitation on the number of times you can download a book, or perhaps (as mentioned in the comments) an undocumented limit on the number of registered devices […]

  156. Mr80shin says:

    There is no limit on the number of times Kindle content can be
    downloaded to a registered device up to 6 different ones because each
    device has its own serial number so does not matter how many times you
    redownload your books. Aamazon knows that it is you and the device
    belong to you so you can do this to up to 6 devices that could be
    include smartphone, tablet and computer with kindle app or kindle
    software installed. Things you can not share is a single book, Kindle
    active content title or subscriptions. But you can manage your existing
    Kindle library and change your subscription delivery options to
    different device through the Manage Your Kindle if you upgrade or change
    device.

    The most important things is meaning of  devices, does not mean current
    number of devices that you register on account because device could be
    deregistered and reregister unlimited.

    For example, I have 6 people in our family and each person own kindle or
    kindle app or software installed devices and they all love to read
    books. And all the devices has been register through one account (Not
    that you do not have to but why not since one paid book could be share
    by everyone up to 6 devices) Let’s say, I purchased a book titled “How
    to kindle” from kindle store and all 6 people download and read book
    with their own 6 individual devices. So if I removed the book from my
    device for more space to put more book or simply reset the device, I
    could redownload the same book without the problem but if I deregister
    my kindle and bought new one and register on amazon to download the same
    book, I can not do it. Because deregister does not mean all the books
    in that device has been removed. You still can read  and keep all the
    books from the kindle or device that has been deregisted unless you
    remove the books manually yourself. That is reason amazon limit the
    number of devices to protect the copy right. If amazon does not have
    this policy, some people could let other people to download the same
    book from your account unlimited.

    Most time this problem does not happen unless you have a big family who
    loves to read or too many devices registered which is difficult to
    manage. I hope in future amazon will upgrade their website so we can see
    all the detail and transaction of each book to minimize this
    confusions.

    Now you have freedom to carry and read couple thousands books in anytime
    and anywhere with tiny device. Let’s manage well to enjoy fullest.

  157. […] addthis_share = [];}There's been a bit of kerfuffle lately about Kindle and DRM (see part 1 and part 2, though you can mostly skip part […]

  158. kaet44 says:

    I’ve been searching the internet researching buying an e-Reader. Your page is the last of a long list where people tell me how authors and publishers get shafted, how companies capriciously remove books your in the middle of reading, how sellers fleece you, and how many people seem to spend vast amounts of time they could be spending reading buggering around with control panel. So I’m not going to buy one. I’m going to carry on reading book-books.

    • Carly Z says:

      Kaet44-

      It’s not that terrible, though I agree that the negatives tend to get publicized far more than the positives. Honestly though, many of the issues that exist that are not DRM related are pretty much entirely because the publishing industry has failed to adjust to the modern world, not because of DRM.

      Before you give up on ebooks entirely, I will throw one thought out there:
      You can pick up a NOOK Simple Touch (or Kobo reader if you are not in the USA) and use it to solely read public domain and un-protected ePUB titles. Plenty of classics and self-published books do not have DRM, and you could still enjoy the benefits of an ebook reader without using the drm-laden ecosystem.

  159. […] to call the company in question out. We did so with regard to AT&T Wireless. We did so with Amazon’s Kindle policy too. We’ve even done so with Apple. (Although, to be fair, both Apple and Amazon are usually […]

  160. […] the slavering maws of a multipartite mythological beast, the intentional flaws of Amazon’s Kindle e-book reader swiftly swivel to rain disdainful and fetid organoleptic […]

  161. […] few weeks ago I posted on a series of encounters I had with Amazon and their customer service. The first post raised questions about DRM. The second clarified some of the initial misinformation I received but, […]

  162. […] I’ve kept quiet for the last two weeks with regard to my whole Kindle episode. Over that time Doug posted on the new price parity by eReader and, as expected, I […]

  163. […] over the Kindle?  It’s all about open-source and choice.  With the Kindle’s locked DRM, I can’t upload any content but what Amazon approves.  In other words, if I bought a Kindle, […]

  164. […] I love, try out new products and, a few times, really break some important news. (Remember Kindlegate? That one sure came as a surprise to […]

  165. […] Bradley bag that fits the Kindle perfectly. I’m happy.  The drawbacks and the politics of DRM management and not actually “owning” the intellectual property found in books have been discussed extensively elsewhere; there’s no point in reiterating […]

  166. […] times you can download a book simultaneously to multiple devices. Gear Diary’s own Dan Cohen broke this story a few years ago, and it’s unclear since then what, if any, changes were made to the DRM […]

  167. […] McCardle and other suckers are shocked and awed that Amazon and Apple may flex the muscle that their idiot customers handed […]

  168. […] you have purchased, and to how many of your own devices you can download it. One guy had a huge rant about it, and spent heaps of time dealing with Amazon customer service to understand what was […]

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