Credit Where Credit Is Due- Bravo Mr Bezos

I still have questions about the various DRM restrictions and policies on books bought through Amazon for the Kindle. But with regard to the most recent issue, when Amazon remotely removed books from people’s Kindles… today we all received a direct, un-compromised apology from CEO Jeff Bezos.

When was the last time you saw a CEO apologize without making excuses, sidestepping or softening the blow? A CEO taking full responsibility for a mistake… Now THAT’S refreshing.

Bravo Mr. Bezos!

About the Author

Dan Cohen

Having a father who was heavily involved in early laser and fiber-optical research, Dan grew up surrounded by technology and gadgets. Dan’s father brought home one of the very first video games when he was young and Dan remembers seeing a “pre-release” touchtone phone. (When he asked his father what the “#” and “*” buttons were his dad said, “Some day, far in the future, we’ll have some use for them.”) Technology seemed to be in Dan’s blood but at some point he took a different path and ended up in the clergy. His passion for technology and gadgets never left him. Dan is married to Raina Goldberg who is also an avid user of Apple products. They live in New Jersey with their golden doodle Nava.

2 Comments on "Credit Where Credit Is Due- Bravo Mr Bezos"

jk | July 24, 2009 at 2:44 am |

call me a cynic. This reply is high on breastbeating, but low on explanation and/or concrete steps. What about “our legal department is working overtime to redraw the terms of purchase. Any and every form of DRM which is not imposed by law will be removed.” And closing the next loophole: “in line with our principles we will also stop lobbying for more restrictive legislation”
Michael Anderson | July 24, 2009 at 8:24 am |

Very nice – still doesn’t deal with all of the Kindle DRM stuff, but at least shows they are listening and trying to deal with all of the conflicting desires of the customers & suppliers …

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