The Blackberry Tour is the hot new corporate device and is also popular with consumers, but it is starting to make even more frequent appearances somewhere else – at the return desk! According to a new study published in Computerworld, the Tour is seeing a 50% return rate, though no carrier has gone on record confirming or denying this.
Nearly 50% of Tours that Sprint sells are being returned, analyst David Eller at TownHall Investment Research wrote in the report. While the trackball problem is the primary reason for the returns, some customers are complaining about the sensitivity of the touch screen, he said.
According to the article Verizon is looking to take action to ensure they are not so critically linked to Blackberry in the future:
High return rates of the Tour for Verizon are an even bigger problem because that operator relies on BlackBerry for the bulk of its smartphones, Eller wrote. But new phones from Motorola and Palm might change the mix at Verizon. “Verizon is angry about this recurring trackball problem and is telling its retailers to expect strong support for the new Motorola phone,” Eller wrote.
So what about you? Do you have a Tour, and are you having issues or hearing about someone who is?