Barnes and Noble has taken their lumps a few times over the nook, but apparently it is more than just software that has been buggy. Blogger Jesse Vincent recounted a pretty horrific customer service experience when he ordered his nook.
In a nutshell, he ordered it, Barnes and Noble repeatedly missed the ship dates, and then accidentally canceled his order, causing him to lose out on the $100 credit he was due for all the missed ship dates.
Seems like Barnes and Noble really beat him down:
At this point, I have little hope of ever seeing any sort of compensation from Barnes & Noble. They’ve strung me out past the limit of their 14-day return policy, so I couldn’t even return the device.
I don’t really know what’s next for me and the nook. I can tell you that Barnes & Noble are never getting another dime of my money. I hope you think twice before giving them any of yours.
Somewhat coincidentally, Amazon announced the Official Kindle SDK this week. If you want a hackable linux-based ebook reader with a great user experience and great customer support, buy a Kindle. (Yes, I make money if you click that link. Actually, if just four people buy Kindles because of this post, I end up with the $100 Barnes & Noble stiffed me.)
I checked Barnes and Noble’s website after reading this, and apparently the nook is STILL out of stock until February 12th. Not surprising that they can’t fulfill new orders if they are struggling to still straighten out pre-orders!
You can read the whole story from Jesse Vincent on his blog. Afterwards, come tell us: did you have any pre-order horror stories from the nook (or any other device)?