Gear Diary Nuance Announces Dragon Dictate for Mac  Conclusion... Awesome!!  photo

As I have discussed here on the site numerous times, I make a great deal of use of various voice recognition services. On my iPhone, iPod Touch and iPad I use Dragon Dictation. It works beautifully so long as you are in a relatively quiet place and are speaking slowly and clearly. Yes, you can only record for 60 seconds at a time before you need to let the software process what you said but, after time, it becomes second nature to speak in relatively short snippets and then, after that first voice note has been transcribed, continue with the next section.

On my Mac I have been using MacSpeech Dictate which is currently at version 1.5. When I first moved over the Mac a few years ago the voice-recognition options on the Mac were rather pitiful. They were slow, and in remarkably inaccurate. Over time it has improved significantly- in large part thanks to the fact that MacSpeech Dictate version 1.5 uses the Dragon NaturallySpeaking voice-to-text transcription engine to power it. Still, as good as MacSpeech Dictate has become, it lags far behind Dragon NaturallySpeaking which currently came out in version 11.

Gear Diary Nuance Announces Dragon Dictate for Mac  Conclusion... Awesome!!  photo

I used a beta version of Dragon NaturallySpeaking version 11 and was wowed not only by the accuracy of the transcription, but also the degree to which you can control your computer using nothing more than your voice. Nuance, the company behind Dragon NaturallySpeaking, has spent a tremendous amount of time and effort to make sure that each point increase of Dragon NaturallySpeaking version has brought greater accuracy and far more usability than the prior version. As a result, when Dragon NaturallySpeaking version 11 was released I was looking for solutions so I might be able to use the software on my Mac running Windows in a virtual environment. I even went so far as to think about getting a Windows-based laptop. (But I just couldn’t bring myself to do it.)

Well, now I don’t have to.

That’s right, I don’t have to look towards Windows in order to get the exceptional accuracy that Dragon NaturallySpeaking version 11 offers because Nuance, who bought MacSpeech a number of months ago, has just rebranded MacSpeech Dictate and released a new version. This morning I get to share with you the fact that… (drumroll….) Dragon Dictate for Mac version 2.0 is released and available for download right now. (Download is for people with MacSpeech Dictate who want to upgrade. New purchases should ship within two weeks.)

The new software offers…

a more streamlined setup, revamped user interface, and dynamic new voice commands for dictation, editing, navigation, and proofreading. Dragon Dictate for Mac also “learns” better than any previous version of Dictate, response faster to commands and supports Dragon voice shortcuts for searching the web, e-mail and Mac desktop by voice.

The new version of the software is an upgrade from version 1.5 to version 2.0 but it is much more than that. Nuance has taken voice recognition for the Mac a huge leap forward with this software. They have put a great deal of effort into making sure that there is as much parity between Dragon NaturallySpeaking and Dragon Dictate for Mac. No, they aren’t the same software… and Nuance didn’t want them to be. Nuance wanted to make sure that Dragon Dictate for Mac was truly a native Mac application and therefore they didn’t simply port the Windows version over to the Mac. They did, however, use the same engine that Dragon NaturallySpeaking version 11 uses so that the accuracy when you’re speaking is phenomenal. How good is it? I’m actually speaking with in “New Jersey speak” (ie VERY fast) as I’m writing this and I’m standing about 4 feet away from my iMac wearing a headset that I received for the review of Dragon NaturallySpeaking version 11. I have not had to make a single correction so far and I’m not speaking any slower than I would if I were conversing with Elana. (By the way, the software even spelled my wife’s name right which is pretty unusual in light of the fact that usually her name is spelled with either an A or the letter I at the beginning.)

Gear Diary Nuance Announces Dragon Dictate for Mac  Conclusion... Awesome!!  photo

I had the opportunity to speak with a number of the representatives from Nuance’s team last week when I first received a prerelease beta of the software and I was impressed by their goals and the way in which they have met or exceeded them. There are a number of interesting additions that they have brought into the software that make usability enhanced over the prior version.

One of the key things I learned was that they wanted to have this version of the software bring one of the more popular features of Dragon NaturallySpeaking to the Mac. That is, they wanted the software to be able to control the mouse hands-free using nothing more than your voice. As they commented to me, “this is important for a small but an important part of our consumer base–those with disabilities”. As result they brought in what they referred to as “MouseGrid” which allows you to map out your computer’s screen and use the map to navigate the mouse to a specific section of that screen with a few short commands.

Gear Diary Nuance Announces Dragon Dictate for Mac  Conclusion... Awesome!!  photo

It works quickly, it works well and is something that anyone with a physical limitation might find remarkably useful.

For me, the MouseGrid is nice but I am not sure how much I will use it. What matters most to me is having the ability to speak as quickly as possible and have the transcription be as close to 100% accurate as possible. By using the Dragon NaturallySpeaking engine Nuance has increased the accuracy so that it is now as high as 99% right out-of-the-box. Yes, you still need to spend a few minutes training the software when you first start using it but the software is intuitive enough that you’re simply walk right through the process. After you’ve done it your good to go and can then begin speaking to your computer and having the words appear right on the screen.

Gear Diary Nuance Announces Dragon Dictate for Mac  Conclusion... Awesome!!  photo

Nuance also added a host of new commands as well as voice shortcuts and editing capability. For those who want to dig a little bit deeper into the software they added a command editor which allows you to create specific voice commands that will work within specific applications. My suspicion is that most people using the software won’t want to dig so deeply into the software but it’s good to know that if you want to do such a thing you are able to do it. In addition, if there is a specific piece of software that you use all the time it might well be worth spending the time to set up specific commands within that one particular piece of software. (When I was given a live demo from Nuance’s headquarters via Citrix I noticed that a number of my most important programs were being used with these unique commands on the demonstration computer.)

Gear Diary Nuance Announces Dragon Dictate for Mac  Conclusion... Awesome!!  photo

Another nice feature of the updated software is the fact that with any given profile you can add on additional sources. In the past, for example, if I created a profile using a USB headset and I wanted to use a different USB headset or some other form of input device I needed to create a new profile and go through the entire training process once again. That’s no longer the case. I created an initial profile with the software and have since added to other audio sources to it and simply had to go through a very brief process to get them up and running. It’s a small thing but it makes a huge difference if you’re going to be using the software quite a bit.

One of the things I found most interesting about the approach that Nuance took to this new software is that they wanted to make sure that they didn’t lose those individuals who have been using MacSpeech Dictate but they also wanted to make it as easy as possible for people who have been using Dragon NaturallySpeaking on a Windows PC to make the move over to Mac. This was especially important because they’ve discovered that a rather significant number of people who use their software use both a Windows and a Mac computer–oftentimes Windows at work and a Mac at home. So what Nuance did in order to make this possible was that they went about building into Dragon Dictate for Mac both MacSpeech syntax and Dragon NaturallySpeaking syntax for voice commands. In other words those who are used to doing editing on MacSpeech dictate will find their works just fine with the new version while those who are used to using Dragon NaturallySpeaking on a Windows PC will find that they can make the move without much trouble at all. It’s a smart move, and move that should help them build the user base for the software quickly.

Dragon voice shortcuts for search are another great feature of the software. With this software you can say something like “search Google for who dancing lessons”, “search Bing for wedding dress repair”, “search mail for RSVP” or, and I loved this one when I saw it in the press release and I had demonstrated to me, “search Mac for history term paper”.

I just started ScreenFlow recording this so that I can demonstrate how quickly I’m able to speak and have the text appear on my screen with tremendous accuracy. Among the things the you can do with the new software is that you can edit with your voice and you can even have it proofread for you. As the company explains, “the new proofreading commands and Dragon dictate for Mac take advantage of the powerful text-to-speech capabilities built into Mac OS X. So just dictate text, and asked Dragon Dictate for Mac to read it back.”

As you can see unable to speak remarkably quickly and it captures everything with great accuracy.

Gear Diary Nuance Announces Dragon Dictate for Mac  Conclusion... Awesome!!  photo

There are also new commands that allow you to have “surrounding punctuation”–as you just saw I was able to put the quotes around the words that I’d spoken and didn’t have to touch the computer. You can even say something like put parentheses around these words.

Integration with some key Mac applications makes a huge difference.

Gear Diary Nuance Announces Dragon Dictate for Mac  Conclusion... Awesome!!  photo

Dragon Dictate for Mac Works with the mail app.

Gear Diary Nuance Announces Dragon Dictate for Mac  Conclusion... Awesome!!  photo

It works with iCal… and much much more.

Gear Diary Nuance Announces Dragon Dictate for Mac  Conclusion... Awesome!!  photo

READ THE MANUAL!

I’m not big on reading manuals. When I was a kid I would get a new model airplanes together and I would do it without ever opening up the instructions. Sure, sometimes I ended up with a few extra parts but I always got the model airplane put together. One of the things that is absolutely worth noting is the fact that there is so much power built into the software that it’s worthwhile taking the time to actually read the user manual. If you don’t you won’t unlock even a 10th of the power of the software.

I was looking through the user manual and I came upon something that I think is worth noting to anybody considering the software– “the golden rule of DragonDictate”. The rule is–“when you’re working with text, don’t mix your voice with your hands”.

In other words, if you’re creating a document using your voice you can’t then turn around and use the keyboard or the mouse to jump around the text. This is because Dragon needs to know where you are in the text and it doesn’t know unless it’s been the “one” to actually type the words. Now that’s a little bit less of an issue if you’re using the built in Notepad program because that program belongs to Dragon Dictate and therefore is more familiar with what’s going on as it’s taking place. Little hints such as that aren’t automatically apparent but make a huge difference in the usability of the software and a huge difference one wanting to reduce the failure rate and the frustration rate when you first begin using voice to text transcription software. In other words, if you’re going to make the investments in purchasing the software there is a second investment that you ought to be making–you want to invest some time and actually looking through the user manual prior to actually beginning with the software. It will make a huge difference in the quality of the experience and the reduction of frustration–especially when you’re first using.

The user manual will be available here so you can really get a sense of just how powerful the software is. Check back later today and it should be linked here.

So let’s talk about price for a moment. Voice to text translation software has never been cheap. That’s just the reality. For someone like me who does a lot of writing and has wrist issues is worth every penny but it’s not cheap. And in fact if you’re buying Dragon Dictate for Mac for the first time it’s certainly not inexpensive with prices starting at $199.99. That’s for the basic software package which includes high-quality noise canceling headset. If you want to use a Bluetooth headset with the software it will cost you $299.99 and if you are purchasing the software for educational environment it’ll cost $169. If, however, you already own MacSpeech Dictate this new update will only cost you $49.99. And if you have a registered version of Dragon NaturallySpeaking for Windows you can get this new software for $99.99. Nuance told me that they price the software as an upgrade so inexpensively because they want to get as many people as possible moving from MacSpeech Dictate version 1.5 in as significant numbers as possible. Having written this entire post using the software and not having to touch my keyboard a single time–seriously I have not touched my keyboard a single time–a $50 upgrade to this new software is a bargain.

In order to run the software you need to have an Intel-based Mac that is running Snow Leopard, has 3 GB of hard drive space available and a minimum of 2 GB of RAM. In other words if you have a current Apple computer you’re good to go.

The software is available for download if you are upgrading and is available for pre-order now. Visit Nuance’s site for details.

Update- we are getting word of some upgrade issues with downloading the new software. You might want to hold off a few hours before trying to do the upgrade.

Should be fine now… and watch the site tomorrow morning for some additional information… Gear Diary Nuance Announces Dragon Dictate for Mac  Conclusion... Awesome!!  photo

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Having a father who was heavily involved in early laser and fiber-optical research, Dan grew up surrounded by technology and gadgets. Dan’s father brought home one of the very first video games when he was young and Dan remembers seeing a “pre-release” touchtone phone. (When he asked his father what the “#” and “*” buttons were his dad said, “Some day, far in the future, we’ll have some use for them.”) Technology seemed to be in Dan’s blood but at some point he took a different path and ended up in the clergy. His passion for technology and gadgets never left him.
  • Dragon

    As Dan pointed out in his review, some folks experienced problems earlier this morning with the download of Dragon Dictate for Mac. We sincerely apologize for the inconvenience. All should be fixed now, and downloads working again.
    Thank you again for your patience.
    -Erica Hill, Corporate Communications, Dragon
    erica DOT hill AT nuance DOT com

  • http://twitter.com/stevenagata/status/25040218820 Steve Nagata

    Nuance Announces Dragon Dictate for Mac- Conclusion… Awesome!! http://bit.ly/bXIbiD

  • MacSpeech

    RT @DragonTweets: Gear Diary's Dan Cohen reviews Dragon Dictate for Mac – http://ow.ly/2GUlX – "wowed" by its accuracy and increased usa …

  • MacSpeech

    Review of Dragon Dictate for Mac by @dmcohen of @geardiary — includes video demo http://bit.ly/98PkM3 (via @dragontweets)

  • http://twitter.com/phayes4342/status/25046820339 Pauline

    Nuance Announces Dragon Dictate for Mac- Conclusion… Awesome …: On my Mac I have been using MacSpeech Dictate wh… http://bit.ly/9rZamY

  • http://twitter.com/marclobb/status/25050742649 Marcus Lobb

    Nuance Announces Dragon Dictate for Mac- Conclusion… Awesome …: This was especially important because they've di… http://bit.ly/br37xm

  • http://twitter.com/danielchow77/status/25057353109 Daniel Chow

    Nuance Announces Dragon Dictate for Mac- Conclusion… Awesome!! http://goo.gl/fb/NxXkx #ipad

  • http://twitter.com/trhall/status/25070902658 Thomas R. Hall

    RT @GearDiarySite: Nuance Announces Dragon Dictate for Mac- Conclusion… Awesome!! http://goo.gl/fb/Pcz1D

  • Pingback: Dragon Dictate for Mac 2.0 Announced | ATMac

  • Dave Holmes 

    RT @macspeech: Review of Dragon Dictate for Mac by @dmcohen of @geardiary — includes video demo http://bit.ly/98PkM3 (via @dragontweets)

  • http://twitter.com/ozdragontweets/status/25085267205 OzDragonTweets

    RT @macspeech: Review of Dragon Dictate for Mac by @dmcohen of @geardiary — includes video demo http://bit.ly/98PkM3 (via @dragontweets)

  • http://twitter.com/kcercone/status/25116616047 Kathleen Cercone

    Nuance Announces Dragon Dictate for Mac- Conclusion… Awesome!!  | Gear Diary http://bit.ly/9bw8Wb

  • SpielSatzSieg

    From other online comments I gather that Dragon Dictate’s “golden rule” not to mix spoken and keyboard inputs is a major limitation and source of frustration (not because people are not aware of the rule, but because it limits how you can create your document and it creates instability of the program). Based on the comments, it appears that Dragon Naturally Speaking does allow you to use both input types not just in the native notepad but also other applications like Word. Again based on comments only, getting rid of this limitation seems to be the most requested feature. Users who were waiting for this update seemed to be disappointed not to see a fix of this problem in the new version.

    In this context it was also brought up that many users almost wished that Dragon would have simply brought over Naturally Speaking to the Mac instead of trying to build on MacSpeech’s program. Apparently, Naturally Speaking continues to be superior to Dictate, which is sad given that the two products are now owned by the same company.

  • http://www.summitindy.tv aljennings

    re: As you can see unable to speak remarkably quickly and it captures everything with great accuracy.

    FYI, the above text below that is shown below the video, should read, “…I’m able…”, rather than “unable”

  • http://twitter.com/speechem/status/28783461690 Peter Maddern
  • sdes

    Well, I seem to have had a slightly different experience with Dragon Dictate, having previously used MacSpeech dictate, and being impressed with it, I was keen to try the improvements promised by Dragon. It seems however that there are distinct issues, on my machine at least, which Dragon / Nuance seem unable / unwilling to help with. I have contacted their customer support, where there is the oft used ‘ticket system’, it is not that useful though when there is no response after two weeks.

    The following is the result of using Dragon, MacSpeech would probably have needed say a couple of corrections, as you caan see, Dragon seems to recognise words correctly in the ‘options’ dialogue, but then reverse the order of letters as it puts them into an email etc.

    So, be warned, the 30 day money back guarantee soon gets eaten up with a couple of queries that receive this level of support.

    Transcript follows, text in brakets was typed:

    Though Dragno, (That is meant to say “Hello Dragon”)

    Today I upgraded my softwaer (software) from MacSpeech Dictate to Dragno (Dragon) dictate, whereas MacSpeech Dictate appeared to be able to speak Englihs (English), Dragon seems to have lots of words spelt backwarsd (backwards). I hope you can make sense of the sentenec, but I’m fairly sure that it will look fairly inept to anybody that I’m trying to communicate with.

    Am I missing something, or is there a fundamental problem, it seems that it is not just not recognising words correctly, but it is actually putting in words which don’t exist in the English languaeg (language).
    Why on earth is it doing this, I understand that it should occasionally get the wrong English wodr (word), but not that it should take the letters and rearrange thme (them) to make its onw (own) nonsense words.

    I also had to go through the learning again, or rather teaching, in exactly the same way as I did for MacSpeehc (MacSpeech), it was even exactly the same learning sentencse (sentences), even though my profile seemed to be recognisde. (recognised)

    What happened – this is a disaster, I thought this was meant to speak Englihs (English. Yes, that last word is Dragon’s version of English.)

    (Other misspellings, about every 10th word:)

    umbrelal (for Umbrella, so have another go, gives)

    Umbor (for Umbrella.)

    tiems (for times within “Times given on the invoice”)

    suggestios (for suggestions as in) and”times given on the invoice are merely suggestiosn”

    speak Englihs. (for English)

    ndicatino (for indication)

    wsa (for was as in :) ndicatino of where the driver wsa

    • Dan Cohen

      Wow, and ouch!

      That is ugly.

      Let me ask you a few questions if you don’t mind–

      First, did you do a clean install of Dragon dictation or did you install it over MacSpeech Dictate? In my experience it works much better if you remove MacSpeech Dictate and do a clean install.

      Second, before you installed the program did you take the time to do a “repair permissions”. I’m not sure why this would be the case but it seemed to help me when I initially ran into a few bugs after a week.

      Third, and most importantly, what program are you dictating into? I get the reversed letters when I use a nonstandard program–and by nonstandard I need a program that hasn’t been optimized for this software. I know it isn’t ideal but if you use the text editor that’s built into the software my suspicion is you will not have that experience and you will be far far happier. In fact, I’ve been dictating this entire response using Dragon dictation on my MacBook air and I’m not even using a headset. That’s right, I’m using the built in microphone and this is the quality of the dictation that I’m getting.

      And, to be clear, I’m going to put this comment without making a single change using the keyboard.

  • sdes

    Hi Dan,

    I’m jealous, very jealous. You’re using a standard built in mike and getting excellence, I’m using a revolabs xTag $200 mic and getting nonsense! (I did try the built in in an iSight camera, but it was worse if anything)

    When I first installed, I installed alongside MacSpeech, then I encountered problems, followed Dragon’s / Nuances instructions to remove both, repaired permissions, then did a ‘clean’ install and ‘re-teach’

    I was using the ‘nonstandard’ mac Mail and Pages apps – so nothing to weird there I wouldn’t have thought, but perhaps Dragon consider the non standard as they don’t exist on PC? But is is supposed to be a MAc app.

    Cheers

    Stephen

    • Dan Cohen

      Got it…

      Do me a favor. Reboot and try it using the textedit built into the software and see what happens??

  • sdes

    Hi Dan,

    Below is a rework, or re-read my original e-mail, it now seems to be WordPerfect. (Apart from the fact that it prefers to see WordPerfect as a brand as opposed to an expression!)

    Today I upgraded my software from MacSpeech Dictate Dragon Dictate, whereas MacSpeech Dictate appeared to be able to speak English, Dragon seems to have a lot of words spelt backwards. I hope you can make sense of the sentence, but I’m fairly sure that it will look quite inept to anybody that am trying to communicate with.

    Am I missing something or is there a fundamental problem it seems that it is just not recognising words correctly, but it is actually putting words in which don’t exist in English language. What on earth is it doing, I understand that it should occasionally get the wrong English word, but not that it should take the letters and rearrange them to make its own nonsense words.

    I also had to go through the learning again or rather teaching in exactly the same way as a diplomat speech, it was even exactly the same learning sentences, even though my profile seem to be recognised.

    What happened-this is a disaster, I thought this was meant to speak English.

    Umbrella, times, suggestions, speak English, indication, was.

    Okay, so this is now working perfectly provided that I don’t use either Mac mail or Mac pages. Given that those two programs are the main ones that I use for word input, that is a little limiting.

    It seems strange that I have got more help from you, Dan, that I have managed to get from Dragon’s own support. Many thanks for your input. I will now copy and paste this into my web browser.

    Regards, Stephen.

    • Dragon

      Stephen,
      First, let me apologize for any difficulty that you have experienced with our support process or with Dragon Dictate. Do you have a ticket number or customer number? I would like to look into this and see what may have happened here.
      If you would like to contact me directly so that I can follow up, please email me at erica DOT hill AT nuance DOT com.
      Thank you and, again, I’m sorry that you have had trouble.
      Kind regards,
      Erica Hill
      Corporate Communications, Dragon
      Nuance

  • sdes

    Hi Erica,

    Thank you for the invitation to contact you directly. Sadly it would seem I get much better response times by posting publicly as opposed to direct with Dragon’s support site.

    One thing that might be useful for all Dragon Dictate for Mac users is if there was a clear indication of which applications are supported and which are not.

    This is certainly not made clear anywhere on the purchase page.

    Naturally I thought that looking under the support section I should find the answer, so I went to the support section where it says “Get support for Any Nuance Product”

    http://www.nuance.com/support/index.htm

    And looked for Dragon Dictate for Mac on the long dropdown list, iPhone is there, MacSpeech is there, but I could not find any Dragon Dictate for Mac

    Can you suggest where users and potential customers could find a list of Dragon Dictate for Mac’s supported / unsupported software please, and where I should look for support for Mac.

    Searching on the Nuance site for ‘Mac’ just returns the less than useful “Please enter a search term longer than 3 characters.”

    Searching for “apple” within “support asset” returns “No search results were found. Please refine your search and try again.”

    As a new Dragon Dictate for Mac user I don’t feel very well ‘supported’ currently. Perhaps other users feel differently, I hope so.

    Regards

    Stephen

  • tcoates

    I must agree with several of the posts above. DD 2.0 is extremely frustrating if not infuriating. I have used Naturally Speaking for years and since V 8 it has been very usable and at 11 it is excellent. I really cant figure out where Mr Cohens review is coming from. He must be connected to (paid by) Nuance in some way to put out a review like this. I just switched to the Mac this summer (2010) and the only reason i run Win 7 under VM is to be able to use NS-11 … DS2 is particularly infuriating because it uses a different verbal command structure form NS-11 and because of the paralyzing need to remember to “Cache document” every time you touch the mouse or keyboard. I have had The program actually reorganize my entire word document when I executed the “Cache” command. Simple commands in NaturallySpeaking 11 to “select for example and to train for example don’t work in Dragon Dictate 2.0.

    What is particularly annoying is that when Dragon Dictate 2.0 is actually recognizing my voice, it goes very quickly and quite accurately under the Macintosh operating system. NaturallySpeaking 11 running under VM does not work as well as it does on the native PC platform in terms of speed of recognition. It is also quite amazing that you can dictate using DragonDictate 2.0 into a word processing document that is running under virtual Windows 7 ( This works with VM fusion, but not with Parallels). Sadly, the converse will not work with VM fusion. Namely, you cannot dictate into NaturallySpeaking 11 running under Windows 7 in the virtual environment and have it transcribed into a wordprocessing document running on the Macintosh side. If Dragon Dictate actually worked and didn’t have this paralyzing need to constantly recast the document, it would truly be fantastic. As it stands, in my opinion, it is essentially almost unusable.

    • http://www.geardiary.com Dan Cohen

      “I really cant figure out where Mr Cohens review is coming from. He must be connected to (paid by) Nuance in some way to put out a review like this.”

      This was so incredibly rude that I was not going to even give the courtesy of a reply but reply I will.

      I do not work for Nuance and, in fact, I pay for my own software. I use their products constantly and rely upon them to a great extent.

      The first release ended up a bit buggy after using it forma while but an update brought great improvements.

      Can I assume that you

      1. Have fully trained the program

      2. You use a good quality headset

      3. Use the built-in notepad feature since many external programs seem not to work.

      I do that and it works perfectly.

      Next time please don’t make assumptions and call people’s integrity in question. It is simply bad form and entirely unnecessary.

    • Dragon

      tcoates- Sorry to hear that you have been so frustrated with Dragon Dictate. I shared your feedback with the product team and also asked for some insight into the situation that you’ve described here.

      Dragon Dictate does not have universal tracking. What this means is that we don’t always know what’s going on inside other applications. Thus the ‘Golden Rule’ of Dictate: Don’t mix talking and typing (except in Note Pad and TextEdit). In order to overcome this, we do have the “Cache Document” command. If one chooses to type on the keyboard to make edits to a MS Word document, you must issue the “Cache Document” command after you finish typing in order to update Dragon Dictate’s knowledge of what you have just typed.

      Again, I’m sorry that you have had a frustrating experience and I hope that this at least helps to shed some light on what is going on. Thank you for your feedback.

      -Erica Hill
      Corporate Communications, Dragon (Nuance)
      erica DOT hill AT nuance DOT com

  • tcoates

    PLease accept my sincere apology .. it was not my intent to question your integrity but rather to express my astonishment at a glowing review of this product. In fact, there are many product reviews on the net and clearly many are comissioned by the vendors. So we, the readers, really have no way of knowning this. Certainly, such a positive review of a product with such serious problmes give pause to wonder.

    If you read other comments in this thread, there are several that state the same issues i did. If you read my comments past the first sentence, you will see i stated that there are good aspects to the product.

    Regarding your response: I have a very high quality microphone that works GREAT wtih NS11 (Plantronics CS55) and have trained the softwware (as i stated, i have been using NS for many years and am aware of how it works and the use of its features).

    With reagrd to comment #3: To say that it only works with its own notepad is in fact a major condemnation of the software. it does work well there, BUT NOWHERE ELSE! …because it gets totally confused if you dont re-cache every 10 seconds. To suggest that the product is fine beasue it works if you restrict use to the internal notepad is absurd. I am not going to re-read your review, but did you state that in your glowing review? .. THINK ABOUT WHAT YOU JUST SAID … “This software only works well in teh notepad” … to paraphrase … but yet “its great software …”

    In my world, things i write go out for peer review and only after agreement by 3 otehr experts, is teh reviewed version published. The best way to protect my integrity is to give accurate assesements, thoughtful assesments. It looks to me that you have been peer reviewed by several people in this thead who do not agree with your opinion and have had the same experiences as I.

    • http://www.geardiary.com Judie Lipsett Stanford

      tcoates – I understand that you have no reason to trust Dan (yet, anyway), and you don’t understand his review process. Perhaps because you aren’t someone who has long read this site (or at least commented, anyway), you didn’t realize that Dan has a disability which makes using a speech-to-text program an absolute necessity. He has purchased versions of Dragon, and he has received versions of Dragon to review; neither process of acquiring the program has ever affected his ability to give an honest assessment of *his* findings based on *his* usage.

      Obviously you may have had a different experience, and others may have found reasons to agree or disagree with *both* of your findings, but in the end … this review and all other reviews written on this site are based on the particular reviewer’s experience when he (or she) used the item … and sometimes that experience simply won’t be the same as everyone else’s. That’s why we allow commenting on the site, so that people like you — who have a different experience — can (hopefully) respectfully let everyone know your thoughts.

      With that said, your experience being different than Dan’s doesn’t make his experience any less valid. It just makes his experience different than yours.