When I first picked up my Nokia Lumia 900 Monday morning, both the AT&T store reps and I were perplexed why my phone could initially make phone calls but data functionality was, well, nonfunctional for a few hours. We eventually swapped out a SIM card and later the phone was able to function normally, so we initially thought it might just be a registration issue with the new device on AT&T’s network.
However, news began to circulate that many users were experiencing a similar problem. Now, just two days after the semi-official (well, it was supposed to launch on Easter Sunday at all AT&T stores, but most stores were closed) launch, Nokia’s Conversations blog had the following announcement for AT&T Lumia 900 users:
…soon after [the Lumia 900] device began selling, we identified a software issue. In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity. This issue is purely in the phone software, and is not related to either phone hardware or the network itself. As a proactive and prudent measure, we decided to take immediate action. We have identified the issue, and have developed a solution.
If you have already purchased a Lumia 900, we are making two options available to you:
• You will be able to update your device with the latest software via Zune on or around Monday, April 16th.
• Swap your current Lumia 900 for an updated Lumia 900
We apologize for any inconvenience this may have caused. As a gesture of good will, every individual who has already purchased a Nokia Lumia 900 — or who will purchase one between now and April 21st – will receive a $100 credit to their AT&T bill from Nokia.
We believe the Nokia Lumia 900 is unlike any other smartphone on the market. It represents an exceptional balance of power, ease of use and value, all wrapped in one of the most stylish, striking designs ever. At $99.99 at AT&T, we think the Lumia 900 is already a fantastic deal. And now, it’s unbeatable.
While I was disappointed with the initial troubles I had with getting the Lumia 900 to work, I am pleased that Nokia has stepped up to the plate to remedy the problem and offered a very nice rebate to buyers. So far I’ve been enjoying my foray into the world of Windows Phone and this device has been a pleasure to use thus far. It’s just unfortunate that this software bug and odd retail launch that Mike reported on had to happen on Nokia’s flagship device.