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Gaming, Rants and Raves April 7, 2011

Yet Another Reason I Hate Sony

While I mentioned that Lego Star Wars III: The Clone Wars came out two weeks ago for just about every platform, I’m still not playing it yet. Why not? Because due to my play habits and the game style of the LEGO games, I love playing on the PSP. Also, my favorite PSP is the [...]

Orbino: A Tale of Customer Service and Change for the Better!

Dan: I received my original iPad the day it first hit the shores of the United States, and it was love at first sync. The device was absolutely amazing, and I knew I had entered into a new era of computing. I was so enamored with the iPad that I decided to splurge on a [...]

Adventures in Customer Service- Apple and Spilled Crystal Light Edition

I thought of a number of different titles for this post. One was: “No Use Crying Over Spilled Lemonaide”. Another was “MacBook Airs and Crystal Light Do Not Mix”. Another was “Apple, I’m Sorry for all the Nasty Things I Have Said and Thought” Then there was “I’m an Idiot” Eventually I settled on simply [...]

Gear Diary on Campus: Kayla on … iPads

We are pleased to introduce Kayla. Kayla is a college student. Kayla is wicked smart. Kayla has strong opinions. And this is Kayla’s take on iPads.

Adventures in Customer Service – Apple’s A+ Business Team

Image courtesy of waymarking.com Last Friday, I found myself — like many others — in line waiting to pick up an iPad 2. I wasn’t even going for myself, either. See, where I work, we have embraced the iPad in a very big way. It is very rare to walk into a meeting and not [...]

Adventures in Customer Service- Zinio Edition

When the term “customer service” seems more like “customer lack-of-service” we like to call the company in question out. We did so with regard to AT&T Wireless. We did so with Amazon’s Kindle policy too. We’ve even done so with Apple. (Although, to be fair, both Apple and Amazon are usually amazing in the Customer [...]

With the Apples Rotting Maybe It’s Time to Back Up Your Apps

Talk about a one-sided love affair! Many of us, consumers that is, love Apple but does Apple love us in return? Heck no. Apple loves market share and money. Yes, once again the company that once called on us to “Think Different” is using its new moniker, “We’re Apple, we don’t care, we don’t have [...]

AT&T Shows the Way (NOT!) – Adventures in Customer Service

I began this post as an opinion post but have decided to instead simply share my conversation with a representative from AT&T Mobile. By way of I production let me share a bit of background. My house gets next to no connectivity with AT&T. My wife’s Blackberry is a bit better than my iPhone but [...]

Seriously People, You Want Something for Nothing??

The most exciting thing I saw at CES was the Motorola Atrix. Taken on its own it is a nice Android handset that, running a dual-core processor, screams. Taken in the context of all its accessories, from the laptop dock to the media cradle, it is an amazing piece of technology. With the Atrix and [...]

Adventures in Customer Service FAIL … Jott Edition

A few months ago I canceled my subscription to Jott. Between Reqall’s powerful voice-to-text memory system and Dragon Dictation I found that I wasn’t using it all that much. After a time however, I found that I missed being able to Jott new appointments to my Google Calendar and new tasks to Toodledo so I [...]

Fallout – Apple & AT&T Investigating iPhone Radio Issues

Until recently, both Apple and AT&T were pointing fingers at each other indicating that [the other] was responsible for resolving reception issues on the iPhone 3G. Reports are now coming in that both companies are looking into resolving the problems. All I can say is, it’s about time! I noticed on iLounge that AT&T spokesman, [...]

Verizon: Why did I bother to go to your store??

As you’ve seen in my Verizon Centro Review, my normal personal cellphone is a Green enV on Verizon Wireless. I love my phone, however, the external LCD has started to fade on it. So, off I go to the Verizon store expecting to walkout with a replacement phone. What I got was a piece of [...]

Software Development 101: Thou Shalt Test Thy Software

I’ve been wondering lately if Microsoft needs a lesson in Software Development 101… Over the last few weeks, I’ve been watching the fiasco that is Windows XP SP3 play out. With so many problem reports hitting Microsoft, their Vendor-Partners, and eventually, the news, you would think that a little preventative medicine would have been applied [...]