Dell

Adventures in Customer Service- Apple and Spilled Crystal Light Edition

I thought of a number of different titles for this post. One was: “No Use Crying Over Spilled Lemonaide”. Another was “MacBook Airs and Crystal Light Do Not Mix”. Another was “Apple, I’m Sorry for all the Nasty Things I Have Said and Thought” Then there was “I’m an Idiot” Eventually I settled on simply using “Adventures in Customer Service- Apple and Spilled Crystal Light Edition”. Here’s my story. I did not have a good morning. I woke up not feeling particularly great and immediately had a number of phone calls with people who are in the midst of challenging…

Gear Bits

Gear Diary Rave: Gomadic

I’ve been a fan of Gomadic chargers for several years. Like many of the other Gear Diary writers, I like to switch devices frequently, but replacing desk chargers, car chargers, sync cables, etc., for each gadget gets to be pretty expensive pretty quickly. With Gomadic’s “tip exchange” technology, you keep the same charging cable, but change the tip at the end where it connects to the device. Here’s how they describe their products: Don’t lug around cords for all of your devices. Buy one Gomadic cable, from retractable USBs to double car chargers and you’re set for years. Simply buy…

News

Apple ‘Wins’ Product Placement Award for 2010

Tracking Apple products in shows is somewhat of a hobby for many folks, and we even did a number of ‘Apple on TV’ posts here at Gear Diary. Of course, Apple is just one of many companies that spend heavily to get their products featured prominently in TV shows and movies, and keeping in the spirit of awards season the folks at BrandChannel have compiled their annual ‘Product Placement Awards’ … and not surprisingly Apple has come out on top again. Here are some details from the award: Apple products appeared in ten (or 30%) of the 33 films that…

News

The Hidden Price of Our Gadget Obsession: Child Labor

One item that came through in Apple’s Supplier report last week was a marked increase in issues with child labor in supplier facilities, particularly in China. The report noted that Apple ” audited 127 facilities and found 91 cases including 31 workers who had been hired prior to reaching the legal age, but were no longer underage or no longer employed at the time of the audit.” Before you get out the Apple-bashing hammer, remember that EVERYONE making devices is using these facilities – Dell, Asus, Acer, HP, even Samsung gets loads of stuff from these plants. This means it…

News

The Valentine’s Day Gift Arms Race

Let’s face it – by this time if you are still deciding on Valentine’s Day gifts you are pretty much in deep trouble with the object of your intentions. This isn’t meant as gift-giving advice. Nor is it a curmudgeonly rant about the ‘Hallmark Holiday’ – while the card-maker and your local florist certainly profit from February 14th, the celebration has historical ties. No … this is about the seeming ‘arms race’ in gift-giving. Initially I had started pooling loads of images from every email I had gotten over the last month touting the ‘perfect Valentine’s Day gift’, with the…

News

Toyota Appears Near Top of Both Brand Perception Survey and ‘Most Hated Company’ List

David Goodspeed writes amazing articles about cars and the automotive industry for Gear Diary, and I love reading them. Personally I am fairly utilitarian in my auto pursuits, but my statistician avocation makes me sit up and take notice when what looks like inherently contradictory data comes along. In this case it is Toyota and their public image. First off they find themselves along BP, airlines and others on the ’15 most hated companies’ list. Toyota had what could be described as a ‘rough’ 2010 in terms of public relations, to the point where the former leader of product quality…

Events

CES: T-Mobile Press Event and their Newest Tablets

Very exciting tablet details coming from T-Mobile at CES! Phillip Humm, T-Mobile CEO & president and CEO and Dr. JS Park, president and CEO of LG introduced the G-Slate from LG & T-Mobile. T-Mobile has fastest data in top 10 markets according to Nielsen. 900K 4G devices sold. T-Mobile is focused on affordable smartphones and tablets, aggressive plans and pricing, and rich and compelling services. Aggressive 4G data plans starting at $10/month. Data traffic on their network doubles every 12 months. Neville Ray, T-Mobile CTO, said that their network is 160% larger than Verizon’s new 4G, and 40% more major…

Events, News

Corning Gorilla Glass: Not Just For Smartphones Anymore!

Corning’s Gorilla Glass has become the industry standard in just a few short years for an obvious reason: people don’t like their phones to shatter. While the glass isn’t completely indestructible, it has shown an unprecedented ability to resist scratches and breaks in normal use. The list of devices using the glass is impressive, and that is with some (ahem) well known users left off the list. Here is just a sampling: Handheld Devices * Dell: Aero, Streak, Venue Pro * LG: LG Mini, Arena TV, Ophone, Ally, Optimus 7 * Motorola: BACKFLIP, BRAVO, CHARM, CLIQ, CLIQ XT, DEFY, DEVOUR,…

Editorials, Music Diary

Apple Has a Gift Tree … I Have an iPod Tree!

In the ‘last minute gift’ email from Apple yesterday they included the image at the top, showing representations of various Apple products on the base of a Mac Pro, with different colored iPod Shuffles as ornaments. It is a cool image that immediately struck me. On reason it struck me was that while I was gathering up gear to stuff in the SeV Expedition for my review video, I took all of our iPods and arranged them in a sort of ‘family tree’ and took a few pictures. I had thought it might make a good basis for a post…

Game Diary, Reviews

DS Game Review: A Witches Tale

Have you ever read a book and then saw the movie based on that book, or saw a remake of a classic TV show into a movie, and thought – HEY, how did you people manage to completely screw up such an amazing premise?!?! That is pretty much my review of A Witches Tale, but let me supply you with a few hundred words of context. The Hype: Which Witch is Which? Liddell is a young witch-in-training who wants to be the greatest witch in the world, but she isn’t willing to work for it. One day, she discovers a…

eBooks, Reviews

E FUN NEXTBOOK Next2 eBook Reader/Tablet Review

Last year it seemed like the hot new item was ebook readers. Everyone and their brother seemed to be offering one, but those projects quickly gave way to a veritable army of Android-based tablets after the iPad was released. Some of these are relatively generic tablets, but lately, we’ve seen a rash of tablet-esque devices designed around the reading experience. One of the newest (and most budget-conscious) of these devices is the E FUN NEXTBOOK tablet, a reading-oriented tablet with Borders eBookstore integration. Is it worth pursuing over a NOOKcolor or an iPad? Read on for my full review! Let’s…

News

The Windows Phone 7 Dell Venue Pro is Now Available

The Dell Venue has been one of the more highly anticipated Windows Phone 7 devices, and now you can order your own! $99 with a two-year T-Mobile contract, or $449 contract free, the Dell Venue offers a unique form factor, a huge screen and a possibly triumphant return of Dell in the Windows mobile device space; past-Axim owners rejoice! Introducing the definitive Windows® Phone 7 experience with a 4.1-inch sliding touch display and full QWERTY keyboard. Features include: The stunning 4.1-inch WVGA AMOLED capacitive, multitouch display enables easier navigation. With Office Mobile built in, you can operate on-the-go as seamlessly…

Reviews

ZaReason Terra HD Netbook Linux Netbook Review

It’s been a couple of years since I reviewed a laptop from ZaReason, the UltraLap SR. Now I’m reviewing something a bit smaller — the ZaReason Terra HD. ZaReason is a different type computer company; every single computer they sell runs Linux, and they only ship Linux (or no operating system at all) on all of their machines. They care about this to the point where they even include a screwdriver in the box of every machine they sell. That is because any system you buy is your system, and they feel that you have every right to look at what makes…

Editorials

Windows Phone 7: Too Little Too Late? Or Just In the Nick of Time?

Francis: Monday’s press conference marked the official announcement of Microsoft’s highly anticipated Windows Phone 7. Microsoft has officially been tooting their own horn in the past months about their new phone OS and hardware, claiming that this is the new vision of Microsoft Mobile devices. Judie: The dust is finally starting to settle, and now we’ve had a chance to digest the information which came … as well as a chance to formulate some questions. Make no mistake about it, Microsoft needed a new vision for their mobile devices. The company, which for a time enjoyed their position as a…

News

Work Gear Review- The Ergotron WorkFit Sit-Stand Desk

I have a bad back, and when it goes out I have a very difficult time sitting for extended period. This can be more than a slight problem in light of the fact that, between my work as a rabbi and my work on the site, I do so much writing. At times I’ve ended up placing my keyboard on a box and typing … and that way works, but it’s not the best solution. That is the reason I was thrilled when Ergotron reached out to me and asked if I might be interested in reviewing one of their…

Reviews

Leather Wallet Case for Dell Streak Review

One of the downsides of being an early adopter is the lack of good accessories for your new device. When the Streak was released, Dell seized the opportunity to fill in the gap and issued their own leather wallet case for the Streak. Given the limited options available so far, I purchased Dell’s Leather Wallet Case to protect my Streak when we recently went on a family vacation. While the simple cloth bag that comes with the Streak is okay when I’m carrying the Streak in a dedicated pocket in my briefcase, I needed something with a little more strength…

Editorials

An Open Letter to Dell Regarding Their Undercooked Streak

Dear Dell, Can I ask you a question? Seriously, I promise it’ll just be between you and me. Here’s what I want to know and, please be honest with me… What were you thinking? Seriously Dell, what were you thinking releasing your reentry into the smartphone/tablet market with Android 1.6? How can you take high-end hardware, put old firmware on it and expect people to actually like this device? I mean, you put Android FRIGGIN’ 1.6 on the thing when phones are being released with Android 2.2. 1.6???? That’s just crazy! I love my iPhone, but I really want to…

Editorials

Droid X Gets the Lockdown: Does it Matter?

There’s been a bunch of stuff going around the web about the Droid X and the fact that it likely will not be able to run custom ROMS and may even be hard to root. I’ll try to describe, in layman’s terms, what this may mean to a prospective Droid X buyer. What is this root and custom rom thing? First, having root is like having the Administrator user password on a Windows machine or the root password on a Mac OS X machine or Linux machine. It essentially gives you the right to modify anything on the phone. You…

Editorials, Game Diary

nVidia Optimus – Not Ready for (Gaming) Prime Time

It was supposed to be a great day … I had written first impressions about the original Alienware m11x and about how I was ordering the new one as soon as it became available. And while I was away on vacation my order shipped and arrived, so it was waiting for me upon my return. I was thrilled and couldn’t wait to get busy with it. After all, I loved so much about the original Alienware m11x (now called R1), including: – Near-netbook portability. – Better than netbook battery life (on integrated graphics) – True gaming laptop performance. – Better…

Editorials, Game Diary

Do Kinect and Move Make PC Gaming Look Like a Bargain?

An interesting thought came up in some post-E3 discussions with friends: with the introduction of the new Kinect for the XBOX 360 and Move for the Playstation 3, has console gaming become more expensive than being a PC gamer? Common wisdom through the years has been that PC gaming is more expensive, that you need bleeding edge equipment and a two-year upgrade cycle, and will pay up to 10x the price of a console for a decent gaming computer. But is that still true? Over the last four years since the latest console generation arrived PC prices have plummeted, and…

Reviews

The Artwizz Alustand Makes Your Laptop Bouncy??

Artwizz’s Alustand has some pretty good looks. It’s got that Macbook like metal and a crystal like plastic piece that connects both aluminum parts together. It looks like it might be sturdy, but in my opinion, it falls short. I love that you can collapse it down and stick it in your laptop bag. If you have a Apple Bluetooth keyboard, the whole package will go nicely in your bag. Both aluminum pieces nest and I am not exactly sure where the crystal piece can go, but it’s not difficult to find a spot in your bag. Unfortunately, when it…

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