Sarah has had a bad run of iPhones drowning due to toddler curiosity. Luckily, a friend of ours was generous enough to pass along a Lifeproof Nuud case that he wasn’t using anymore, and her phone has thankfully not drowned in a while. But it still needed more protection, and that’s where the company’s excellent customer service came into play.
We wanted to slap a screen protector on it too, so I called the company to order one of their $9.99 iPhone 5 screen protectors. The rep asked when we purchased our case, and I explained it wasn’t purchased but a hand-me-down. To my surprise, the rep answered that was fine, he would go ahead and send us a free screen protector for the case! Lifeproof clearly takes their customer’s needs and satisfaction very seriously, even well after purchase (and subsequent ownership!)