HP has just issued a recall for Lithium-ion batteries used in various HP notebook computers and mobile workstations; the lithium-ion batteries can overheat, posing fire and burn hazards. If you have one of the 50,000* affected HP laptop or mobile workstation listed below, be sure to follow up.
To date, HP has “received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first-degree burn to the hand,” so if your HP is on the list — be proactive and don’t take any chances!
This recall involves lithium-ion batteries that were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.
The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold separately for between $50 and $90.
The laptops and mobile workstations were sold by Best Buy, other stores, as well as from authorized dealers nationwide including Amazon, hp.com, and other websites.
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable “Battery Safety Mode” if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
You can contact HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018 or www.hp.com and click “Recalls” for more information. The recall number is 18-077, and if you’ve had an incident with one of these batteries, you can report it here.
- Plus another 2,600 that were sold in Canada.