AT&T Wants to Know about Your Network Problems

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AT&T has released a new program for the iPhone called “AT&T Mark the Spot”. The purpose of the program is to help you, as an AT&T customer, report network outages, issues, and dead spots.

In this release AT&T makes it really simple to report problems. It will capture your GPS location or you can submit about a location not specifically where you are at.

The app has some basic things it wants to know: Is it a dropped call, failed call, no coverage, data failure, or poor voice quality problem? Does it happen once, seldom, often, or always? You can even add your own notes about the incident – something I’m very glad to see!

AT&T will even send you an SMS (text message) acknowledgment that your report was received.

Is this just a public relations move on AT&Ts part? Absolutely!

Will they actually act on this data – hard to say, but, nonetheless, I am glad to see them take an interest!

The app is available now for free over on the AppStore!

via – AppleInsider

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About the Author

Christopher Gavula
Chris has been a COBOL programmer, a desktop support technician, network engineer, telecommunications manager, and even a professional musician. Currently, he is focused on deploying Voice over IP technologies in a large, corporate setting. He started working full-time at the tender age of 14, even before there were PCs, and will probably be working and trying to finish “just one more project” as he’s lowered into the grave.