My Descent Into the Seven Circles of Whirlpool: How a Defective Oven Became a Customer Service Disaster
Once upon a time, a man and woman lived in a house, deep in the mountains. When they moved in, their house had an old, mostly functional GE slide-in electric range. Then, one day, that range’s control panel failed, and rather than spend $300 on a replacement panel, they decided to buy a new oven. Oh, those sweet summer children. How naive and ignorant they were. Four months later (yes, really), the man and woman finally had a functional range. This is their story, and I really hope the Whirlpool Corporation pays careful attention to this article.
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