Adventures in Customer Support: AT&T
Guess which Stooge is Doug in this little scenario It all began back in January . . . See, here’s the deal: for the kids’ “big holiday gift,” I got them both iPhone 4s. Alas, now you have to get limited data plans. But these are good kids, and I knew that if I got the lowest plan and threatened them with severe consequences–and then had to actually dole out punishment one time–they would stay on WiFi, not download games and music over the cell network, and otherwise avoid non-WiFi data. So yes, one month they both went over. I…