They May Be Slackers, but They Sure Are a Class Act

NewImageOnline services go down. That’s a fact of life. Heck, even we have had our share of downtime but thankfully, as of last night, much of it is a thing of the past. Well it turns out that Slacker Radio ran into a bump in the road last month. From Friday, April 13 until Saturday, April 14 some customers encountered a service disruption. Some! Not all or even most customers had an issue, and it only lasted for a day; it happens.

I didn’t even notice the issue, so it wasn’t even an issue for me, but clearly it was an issue for some and, no doubt, Slacker heard about it.

Well Slacker took it into their own hands to make good on the situation. They clearly solved the problem and are no doubt adding redundancies so it doesn’t happen again. That would be enough but they decided to go a step further. I received the above email apologizing and issuing me a free month of Slacker Premium. They didn’t need to do it, but they did, and it is THAT kind of service and integrity that makes me glad that I am a customer.

Well done Slacker, and thanks for all the music!

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About the Author

Dan Cohen
Having a father who was heavily involved in early laser and fiber-optical research, Dan grew up surrounded by technology and gadgets. Dan’s father brought home one of the very first video games when he was young and Dan remembers seeing a “pre-release” touchtone phone. (When he asked his father what the “#” and “*” buttons were his dad said, “Some day, far in the future, we’ll have some use for them.”) Technology seemed to be in Dan’s blood but at some point he took a different path and ended up in the clergy. His passion for technology and gadgets never left him. Dan is married to Raina Goldberg who is also an avid user of Apple products. They live in New Jersey with their golden doodle Nava.

1 Comment on "They May Be Slackers, but They Sure Are a Class Act"

  1. Like you I am a HUGE Slacker fan – it has great preset stations that work well for the four of us with strong opinions and disparate tastes … and the Premium version with On Demand listening is just awesome.

    Also like you I was surprised to get the email about the outage.  I can’t remember when we used it based on schedule, but I never had an issue.  Yet there they were, proactive and quick with communication and a free month.  Definitely above and beyond!  Makes me more of a fan than ever!

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