Eastern Mountain Sports Edition – Adventures in Customer Service
This year on vacation we were right on the ocean, so we wanted to have kayaks for the week to take advantage of the easy access. Fortunately Eastern Mountain Sports had reasonably-priced tandem ocean kayaks available to rent, and said they could help strap them to our roof, so we were all set. Well, not quite, but the way things worked out turned what could have been a disaster into a highlight of the week – all thanks to a wonderful employee in a great store. When we called to reserve, we didn’t have to even leave a deposit but…