Editorials | Gear Diary

If You Want GOOD Service, Use the Apple Store Instead of Apple Support

Apple has a reputation and standing as one of the best customer support organizations in all of the consumer world. They top the ratings each year; due to their retail stores, the ability to quickly talk to someone knowledgeable has made using Apple products easier than ever for millions of folks. Truth is, in more than 30 years of owning Apple products starting with the Apple ][+, I have never needed service of any type. I have had a couple of questions, and had to email support about a couple of iTunes issues, but I have never had an actual…

Editorials

Apple Killing the Kickstarter ‘POP’ Project Reminds Us of Why Closed ‘Standards’ Suck

UPDATE: According to ArsTechnica, Apple has replied stating the POP didn’t meet the standards for the ‘Made for iPod’ program, but has approved the device for side-by-side (by side) Lightning/30-pin (/USB) charging. OK, first of all, the title is imprecise; Apple did NOT kill anything. However, because they hold the patents – and therefore the decision to license or not license – the Lightning connector, they effectively held the final decision-making power about whether or not the POP portable power station would be a worthwhile product. Did you know about the POP portable power station project on Kickstarter? A cool…

Editorials, Gear Bits

Parents, Check Out These 12 Myths of Protecting Your Kids Online

This holiday season millions of kids will be getting an iPhone, iPad, Android phone or tablet, Kindle Fire, Nook and so on … and maybe a few will get a traditional PC or Mac. One of the first things they will do with it is get online. Maybe just for email, but if they are under 30 probably not. For most kids getting online involves Twitter, Facebook, YouTube, Tumblr and so on … but also web chat areas, Homestuck and other fandoms, and so on. Bottom line – kids are used to an always-online world … and predators are adapting…

Editorials

The Good, the Bad, and the Ugly Regarding FedEx Smartpost and UPS Surepost

If you have ever bought something on the internet that didn’t ship solely via USPS, then using either FedEx Smartpost or UPS Surepost was likely an option; they are both shipping options that use the United States Postal Service for the final leg. In other words, UPS or FedEx will deliver the packages to your local Post Office, and the Postal Service will handle the actual delivery. The concept sounds good, but in practice it can be anything but. The Good For the e-tailers, it’s a really good deal. They setup the contract with UPS or FedEx, and they get…

Editorials

Rapidly Advancing Smartphone Technology Makes It Hard to Go Back

Early this year I got the Motorola Droid 4 for Verizon (on release day no less), and I joined the 4G/LTE revolution. At first it was underwhelming since the 4G coverage in our area was ‘spotty’ at best, and non-existent for the most part. But within a couple of months, Verizon had added a new 4G zone to our area and expanded coverage in the existing zone. It was awesome! So for the next few months I enjoyed fast data speeds — and the zippy performance — of the Droid 4. It was apparent that the phone itself thrived on…

Editorials

Apple’s Move to Make Macs in the US is Just Good Business Sense

This week the media has lit up over the announcement that Apple is already producing some Macs in the US, and that starting in 2013 Apple is investing $100 million in efforts that will bring entire product lines back from their current Chinese manufacturing sites. There are plenty of articles about this, some going so far as to proclaim that it is time for American workers to rejoice. But an article at the Atlantic looked at something similar happening at General Electric and came to different conclusions. The article at Salon.com (thanks Doug!) takes the Atlantic article context and applied…

Editorials, News & Features

Release Windows ARE Stupid … But They Don’t Justify Piracy

Most people know of the popular trope called ‘Step Three: Profit’, in which an idea is started, no plan is developed, but there is an expectation of profit in the end. A random example from South Park: Step 1. Collect underpants. Step 2. ? Step 3. PROFIT The reason I bring that up is that in a recent article at MondayNote the author basically makes the point that release windows are stupid. What is a ‘release window’? It is the decision by a company to make their content (movies, TV shows, albums, etc) available at different times in different countries…

Editorials, News & Features

Living with the Nokia Lumia 920 – The Good, the Bad, the Ugly

A few weeks OK I bought a shiny new Red Nokia Lumia 920. Generally, I love it, although I am STILL waiting for my wireless charging base to show up. It’s not perfect, in some ways far from it, but the overall approach the OS takes to delivering apps and services is a good one for the way that I want to work – most of the time. But the journey has been a little bumpy with things needing some serious attention from Microsoft, Nokia, or both. I have most recently been an iPhone user, and a Lumia 900 (Windows…

Editorials, Gear Bits, News & Features

Is Apple’s Pricing Scheme Hurting Its Profits?

The strategy Apple adopted a couple of years ago of continuing to sell older iPhone models at reduced prices has helped broaden adoption and penetration at the lower end of the market. But another side-effect is that it reduces the average selling price (ASP) of Apple phones, and also the subsidy that they get from carriers. The implication is that this will lower their gross profit margins from the iPhone business, which has been the leading profit generator for the company. All of this is of concern as new research estimates that the iPhone 5 accounts for significantly lower percentage…

Editorials, Game Diary

Rampant Piracy Causes iOS Developer to Shut Down Online Game

I had been hearing bits of this on gaming forums for the past few days, but today it was confirmed – iOS online game ‘Battle Dungeon’ has been pulled from the App Store and the online servers shut down due to extreme levels of piracy. The developers posted about it at their site and on their Facebook page: Unfortunately we have taken Battle Dungeon down for the forseeable future. This was due to high levels of server load created by large numbers of pirated copies of the game. The high load revealed technical issues which we don’t feel we can…

Editorials, News & Features

Is ‘Ugly Scan’ The Worst Idea EVER for an App?

I have two teenage boys who have both male and female friends, so I know that the pressures and mean-ness hasn’t abated through the years but has continued in daily life and also online. Since I keep track of my kids online, I often see them engaged in things such as ‘Like my status for … ‘ or ‘Truth Is …’ or ‘Rating …’ sorts of back and forth with friends. Within their groups of friends, I have never seen anything particularly terrible – and certainly nothing mean-spirited. But from a variety of news articles, tragic suicides as well as…

Editorials, Game Diary

#1reasonwhy – Twitter (and blogs) Discuss Why Only 6% of Game Developers Are Women

When you look broadly across the fields of STEM (science, technology, engineering and math), women have made tremendous gains in the decades since I entered undergraduate school. This is excellent – there is simply no reason women shouldn’t have equal representation … so long as the opportunity is equal and fair. But there are some areas where women are terribly under-represented – and not just at higher levels, but at all levels. This article talks about the hostile environment at Goldman Sachs, but recently there has been a great deal of discussion about the lack of women in game design…

Editorials

How to Kill an Online Community in Three Easy Steps, by Runner’s World and Rodale

I used to love hanging out on the Runner’s World online forums. They were a treasure trove of information, support, and stories about running. I have met people from that site at races, and have challenged myself with online mileage games organized through the forums. Unfortunately, over the last year or so there has been a huge issue, so much so that it’s actually driven users away from the forum entirely. Want to know how Rodale is killing a thriving online community? Read on! Step one: SPAM! Everyone hates spam. Does any reasonable person actually click on the “make $1,000…

Editorials

FTC and EU Prep Google Anti-Trust Cases … Gimme a Break!

I think it is fair to say that I am very critical of Google – mostly because of the old adage ‘trust least those who claim to give you something for nothing’. My basic view of Google is that they have successfully leveraged ‘free’ into a way for people to open up their most personal data and allow Google to sell it to the highest bidder. But at the same time I see a real problem in which since Microsoft, ANY company who has a monopoly (or at least huge market share) is immediately eyed by many for anti-trust actions….

Editorials, Health and Fitness

Shocking News – Some Smartphone Health Apps Are Totally Bogus, and Most Are Shaky at Best

It seems like a perfect fit – we all want to be more active and eat better, and more of us than ever are using smartphones … so it only makes sense that there has been an explosion of health and fitness apps on iPhone and Android devices. Don’t get me wrong – there are some great apps out there, things like RunKeeper, FoodUcate, Lose It, Couch-to-5k, and more. Those apps use the GPS, or maintain a great database that is based on established health science, and so on. In other words, they are good health program – made mobile….

Editorials, Gear Bits, News & Features

Does that ‘Unsubscribe’ Button MEAN Anything?

I know that I am not unique, but I will say it anyway – I get too much email! And I get it across six different accounts, not even counting the .Mac/.Me/.iCloud stuff as separate. So a few weeks ago when the Black Friday sales email flood started, I decided enough was enough. I mean, when was the last time I bought something from Circuit City? (answer: when they had stores) I have never bought from Wal-Mart based on their emails. Same for Tiger Direct, Best Buy, Bed Bath & Beyond and many of the other places – some of…

eBooks, Editorials

Barnes and Noble’s Epic Fictionwise and eReader Migration Failure

I am insanely disappointed in Barnes and Noble. Earlier this week, news broke that they were shutting down the long-running eReader.com and Fictionwise.com sites they purchased three years ago, and offering to transition as many books as eligible to matching NOOK accounts. So far, so good. Then, the day after it became big news, they sent out emails with instructions on the transition. Also good. Unfortunately, if you were to follow the instructions in these emails, you would likely see one of two outcomes: a failure to link your email to your eReader/Fictionwise account, or B&N would find your account…

Editorials

Are These Android Market Share Numbers Good for Anyone?

By now the Gartner global mobile phone sales/shipment estimates for the 3rd quarter of 2012 have been widely disseminated, and they are summed up nicely at places such as TechCrunch. For those looking for the basic bullet points, here goes: – Overall mobile phone sales declined ~3% in Q3 – Smartphone sales increased by 47% during the same time. – Samsung has overtaken Nokia as largest handset maker. – Samsung & Apple account for ~50% of smartphone sales, >100% of smartphone profits – Samsung alone owns nearly 1/3 of smartphone market (and almost 40% of sales) – Samsung, Apple, ZTE…

Editorials

The Blurring of Advertising and Entertainment Continues With #GiftOfRevenge

In my post about the parody video about MTV and music videos, there was actually a fair amount of factual stuff in that video – including that the product shots of smartphones from Apple/Samsung/Nokia are about the only reasons those videos get funding. Product placement is nothing new, and we expect to see things like all-things-Apple on Grimm, hear our radio hosts talk up AT&T 4G service, see randomly placed Pepsi and Dunkin’ Donuts on pretty much every show and movie and so on. But this week on the show Revenge, Target and Neiman Marcus teamed up with the shows…

Editorials

Election Maps – “Why Is the Map All Red if Obama Won?”

This isn’t in any way a political post, it is just a reflection on how the visual display of information impacts out perception. Look at the image above; it might seem inaccurate to say, based on the image, that ‘most of the country voted for Romney’. But that image is based on land mass, and since our country isn’t uniformly populated, that graph doesn’t really serve the intended informational purpose. Some people might only care about the basic result, such as this one from the New York Times: Others are looking for more, such as the margin of victory for…

Editorials

Weeks Number 2 & 3 of My iPad-Only Challenge!

Welcome to the second ‘weekly’ (yes, it has been a month since my last one) report on my quest for the 99% computer! (Here is my first update) As noted, my plan was to use my iPad for as much as I possibly could, and note whatever functions required me to use a ‘real’ computer. I had planned on reporting weekly, but I haven’t done that – what could that mean? Anyway let’s get to it! Business as Usual The biggest thing that has kept me from writing much about this process was … nothing really changed. I already had…