Adventures in Customer Service: Just Sony Being Sony
The ups and downs of the whole Sony PSN hacking and outage have been discussed here and elsewhere in grueling detail … but now that it has been a month since the service came online you might wonder how things have changed at Sony – have they changed how they treat their customers, or are they still a company marked by hubris and arrogance? Given the title, do you REALLY need to ask? I have two stories, one personal and the other impacting many PSN users around the globe. The Qriocity Curiosity Just before the PSN outage I signed up…