Adventures in Customer Service – Coco Key Water Resort Edition
Nostalgia and fun memories can be a dangerous thing – they can lead you to look past some obvious signs of poor customer service until it is too late. Three years ago my wife and boys went back to Massachusetts to visit the town we lived for 15 years before moving to New York. They stayed one night each with friends, but then Sunday night stayed in a hotel so everyone else could get back to their normal life and Lisa and the boys would have an easier exit to head home. They chose the Coco Keys Water Resort Hotel…