Loving that new shuffle with VoiceOver? Dictating all your emails instead of typing them? You may not think about it, but many of those improvements and technological bounds come from a specific area of research; accessibility for people with disabilities.
Businessweek has a great article about how voiceover, Apple’s love it or hate it system in the new Shuffles, comes from accessibility designs in Mac OS X. Further, there is an argument that many businesses can learn from the innovations needed to create “universal access” for specific disabilities, and turn it into features that can make the experience better for every user.
It is a great read, and helps put in perspective how much we can all learn from technology and from the different ways we all use it!