UPDATED: Verizon FiOS — a Rant and a Rave
UPDATE: After this post went live, I received an email from Verizon. They were very concerned about the experience I had, and the frustration I expressed here. I talked with them about the plan we were on, and what bundles made more sense given what we were looking to accomplish (saving money since we didn’t need super-fancy-pants TV). To say they were helpful is an understatement. We picked a better bundle and worked out a much better set of features, and FiOS customer service was incredibly friendly. When I ranted about my experience, it was just to get it…